Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The Foundation for International Community Assistance (FINCA International) is a non-profit, microfinance organization, founded by John Hatch in 1984. Sometimes referred to as the "World Bank for the Poor" and a "poverty vaccine for the planet", FINCA is the innovator of the village banking methodology in microcredit and is widely regarde...
FINCA is recruiting for highly-motivated and customer-service oriented Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Relationship Officers report to a Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards. ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.
Qualifications and Experience:
- ND, HND or BSc level of education
- Preferred 3 years of work experience
- Basic mathematics, business acumen and analytical skills
- Proficiency in Computer Applications Excel /Microsoft Office
- Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
- Familiarity with and understanding of the dynamics of small businesses
- Ability to sell products and services
- Willingness to relocate to Owerri, Nigeria
- Enterprising and self-driven personality with the ability to adapt and acquire new skills
- Highly attentive to detail with excellent organizational and documentation skills
- Excellent interpersonal and communication skills
- Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
FINCA is recruiting for highly-motivated and customer-service oriented Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Relationship Officers report to a Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards. ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.
Qualifications and Experience:
- ND, HND or BSC level of education
- Preferred 3 years of work experience
- Basic mathematics, business acumen and analytical skills
- Proficiency in Computer Applications Excel /Microsoft Office
- Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
- Familiarity with and understanding of the dynamics of small businesses
- Ability to sell products and services
- Willingness to relocate to Owerri, Nigeria
- Enterprising and self-driven personality with the ability to adapt and acquire new skills
- Highly attentive to detail with excellent organizational and documentation skills
- Excellent interpersonal and communication skills
- Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
- See more at: http://fincang.simplicant.com/jobs/15248-relationship-officer-savings-loans/detail#sthash.ZcmkvNiF.dpufFINCA is recruiting for an experienced, motivated and hands-on Customer Relationship Supervisor (CRS) to join FINCA’s start-up microfinance bank in Nigeria. The CRS is a middle manager reporting to the Branch Manager (BM), and is responsible for credit operations (including loan related savings) at the branch for the microfinance bank.
This role is designed to ensure FINCA maintains a firm hold on the supervision of field officers primarily responsible for underwriting loans and related savings. The job holder is responsible for managing the growth and performance of the branch loan portfolio (and related savings), participate in setting and implement strategies by the institution. The jobholder will need to ensure that team members have the capacity to deliver credit products (and related savings) in a highly efficient and profitable manner, in a market-led and mission driven approach.
The CRS will strive to ensure that the branch presents characteristics consistent with a credit ethos that will win community trust, respond to client needs and raise client awareness regarding the opportunities that FINCA credit products can provide.
Essential Duties and Responsibilities:
Qualifications and Experience:
Critical Competencies:
Candidate Profile
To perform the job successfully, the candidate should demonstrate the following competencies and qualities:
Interested and suitably qualified candidates should click on preferred job titles to apply online.
Relationship Officer (Savings/Loans)
Customer Relationship Supervisor
Build your CV for free. Download in different templates.
Join our happy subscribers