Career Opportunities at Psyntech Limited

Job Description

• Manage sales of the company’s products and services
• Ensure consistent profitable growth in sales through positive planning, deployment and management of sales personnel.
• Develop specific marketing plans and activities for company’s products and services to establish, enhance or distinguish product placement within the competitive arena.
• Identify, evaluate and recommend marketing opportunities consistent with IP product line objectives.
• Develop business plans and product positioning in the market place
• Identify objectives, strategies and action plans to improve short- and long-term sales and earnings.
• Lead the preparation, submission, tracking and closing of quotations and proposals.
• Oversee market research, monitor competitive activity and identify customer needs
• Establish pricing strategies.
• Maintain current status of customer requirements for existing and future products.
• Effectively coordinate relationships and interfaces with Commercial Operations, Technical Marketing, Product management and other functions.
• Work with IP engineering, service, and sales to develop new products or enhance existing product(s) or product line(s).
• May perform other duties as assigned.

Qualification

• First or Graduate Degree in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related discipline.

Relevant Experience:

• Minimum of 7 years work experience, in Telecommunications and Information Technology with at least 4 years working experience in Pre-Sales Product Marketing and Management.
• Proven sales record or show that he/she has the aptitude to succeed in a technical and relationship driven business.
• Must possess cross-industry experiences and capabilities
• Must be able to demonstrate recent success in a similar position with an industry leader.
• Familiar with Nigerian IP/Internet Service market and industry, competitors and strategy.

Skills:

• Good Knowledge of Key Account Management techniques.
• Excellent Numerical and analytical skills.
• Good Knowledge of Telecoms & IT Industry.
• Good knowledge of contemporary sales process management.
• Excellent Customer service orientation.
• Excellent communications (written and oral) and interpersonal skills.
• Excellent Marketing skills.
• Excellent Presentation skills.
• Self-driven and independent in goal achievement.

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Job Description

• Provide operational and technical support to internal and external customers
• Analyse a wide variety of issues, determine needed actions, and follow through to resolution.
• Provide 1st or 2nd level problem resolution.
• Take all possible measures to timely resolve customer's query and process them in accordance with company procedures and policies.
• Interact with customers to provide information in response to inquiries about products or services.
• Respond to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX and Wifi by using standard procedures.
• Capture detailed and accurate information about issues, concerns and enhancements.
• Suggest alternatives and possibilities to resolve customers' complaints on priority basis
• Simulate or recreate user issues to resolve operating difficulties.
• Log all queries properly and escalate possible complaints to the concerned teams using effective tools.
• Give feedback and report customer issues/problems to supervisors to ensure maximum customer satisfaction and inform management about current trends and demands.

Candidate Profile

Qualification:

• Must not be more than 27 years
• A minimum of second class upper (2.1) in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related course from a reputable University.
• A valid NYSC discharge or exemption certificate
• CCNA, CCMP, CTNS, CIPTS, M plus or similar certification is required
• Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or related certification

Relevant Experience:

• 1-2 years relevant work experience.
• 1st - 2nd level IT knowledge.

Skills:

• Excellent Technical Support Expertise
• Excellent Customer support skills
• Good Customer service orientation
• Good System knowledge.
• Excellent analytical skills
• Excellent communications (written and oral)
• Good Knowledge of Microsoft Office applications