• Career Opportunities at Psyntech Limited

  • Posted on: 5 February, 2015 Deadline: 28 February, 2015
  • View Jobs in ICT / Telecommunication View All Jobs at Psyntech Limited
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  • Psyntech Limited - Our Client, a reputable provider of infrastructure-based Telecommunications and Information Technology Services, with a drive to revolutionize the IT market by providing high quality services, is looking for suitably qualified and enterprising candidates who share these values to fill the following position:

    Senior Sales Manager

     

    Job Description

    • Manage sales of the company’s products and services
    • Ensure consistent profitable growth in sales through positive planning, deployment and management of sales personnel.
    • Develop specific marketing plans and activities for company’s products and services to establish, enhance or distinguish product placement within the competitive arena.
    • Identify, evaluate and recommend marketing opportunities consistent with IP product line objectives.
    • Develop business plans and product positioning in the market place
    • Identify objectives, strategies and action plans to improve short- and long-term sales and earnings.
    • Lead the preparation, submission, tracking and closing of quotations and proposals.
    • Oversee market research, monitor competitive activity and identify customer needs
    • Establish pricing strategies.
    • Maintain current status of customer requirements for existing and future products.
    • Effectively coordinate relationships and interfaces with Commercial Operations, Technical Marketing, Product management and other functions.
    • Work with IP engineering, service, and sales to develop new products or enhance existing product(s) or product line(s).
    • May perform other duties as assigned.

    Qualification

    • First or Graduate Degree in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related discipline.

    Relevant Experience:

    • Minimum of 7 years work experience, in Telecommunications and Information Technology with at least 4 years working experience in Pre-Sales Product Marketing and Management.
    • Proven sales record or show that he/she has the aptitude to succeed in a technical and relationship driven business.
    • Must possess cross-industry experiences and capabilities
    • Must be able to demonstrate recent success in a similar position with an industry leader.
    • Familiar with Nigerian IP/Internet Service market and industry, competitors and strategy.

    Skills:

    • Good Knowledge of Key Account Management techniques.
    • Excellent Numerical and analytical skills.
    • Good Knowledge of Telecoms & IT Industry.
    • Good knowledge of contemporary sales process management.
    • Excellent Customer service orientation.
    • Excellent communications (written and oral) and interpersonal skills.
    • Excellent Marketing skills.
    • Excellent Presentation skills.
    • Self-driven and independent in goal achievement.

    go to method of application »

    Customer Support Engineer

     

    Job Description

    • Provide operational and technical support to internal and external customers
    • Analyse a wide variety of issues, determine needed actions, and follow through to resolution.
    • Provide 1st or 2nd level problem resolution.
    • Take all possible measures to timely resolve customer's query and process them in accordance with company procedures and policies.
    • Interact with customers to provide information in response to inquiries about products or services.
    • Respond to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX and Wifi by using standard procedures.
    • Capture detailed and accurate information about issues, concerns and enhancements.
    • Suggest alternatives and possibilities to resolve customers' complaints on priority basis
    • Simulate or recreate user issues to resolve operating difficulties.
    • Log all queries properly and escalate possible complaints to the concerned teams using effective tools.
    • Give feedback and report customer issues/problems to supervisors to ensure maximum customer satisfaction and inform management about current trends and demands.

    Candidate Profile

    Qualification:

    • Must not be more than 27 years
    • A minimum of second class upper (2.1) in Electrical/Electronic Engineering, Telecommunication, Computer Engineering or any related course from a reputable University.
    • A valid NYSC discharge or exemption certificate
    • CCNA, CCMP, CTNS, CIPTS, M plus or similar certification is required
    • Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or related certification

    Relevant Experience:

    • 1-2 years relevant work experience.
    • 1st - 2nd level IT knowledge.

    Skills:

    • Excellent Technical Support Expertise
    • Excellent Customer support skills
    • Good Customer service orientation
    • Good System knowledge.
    • Excellent analytical skills
    • Excellent communications (written and oral)
    • Good Knowledge of Microsoft Office applications

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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