• 2015 Graduate Recruitment at Citi Bank

  • Posted on: 27 January, 2015 Deadline: Not Specified
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  • Wherever people come together to imagine something, create something, build something, we're there to help make it real. For over 200 years. Around the world.

    Drawing on our global experience and 200-year history, Citi works tirelessly to provide consumers, corporations, governments, and institutions with innovative banking solutions that are simple, creative and responsible. Our goal is to deliver products and services that exceed expectations and help customers confidently achieve their goals today and in the future.

     

    Tellers

     

    Description

    Primary Purpose:

    The Cash Teller is a frontline staff and is one of the customer’s first points of contact with the bank and therefore it is essential that, in spite of work pressure, they must wear a cheerful look and countenance.

    His/her primary focus is to deliver prompt and efficient services across the counters and at the same time, ensuring compliance with operating and regulatory guidelines. This will include prompt update of registers for transactions requiring reporting to regulatory bodies.

    Principal Accountabilities:

    The basic objective of the Counter Services Cash & Tellers unit is delivery of products and services to customers in a timely and efficient manner.

    Located in the banking hall, the unit is the major point of contact with customers and the general public, hence it is a major driver in determining the level of customer satisfaction through the quality of service provided.

    Positive customer experience translates directly to business growth through deepening of customer wallet and creates opportunity for new relationships. This underscores the primal position of the unit within the overall context of the bank as a service provider.

    The following are the specific tasks and responsibilities of the Counter Service Teller:

    Perform LCY/FX cash transactions over the counter at Head Office

    Reconcile FX collections from  implant location to resolve issues with collections

    Ensure all customers’ requests/instructions are complete with proper documentation in line with applicable regulations and guidelines of Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria, U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy and local procedures.

    Time-stamp (validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action.

    Ensure transactions are not processed for SDN names and sanctioned countries by checking the SDN list prior to processing transactions.

    Report all qualifying transactions processed in line with existing NDLEA limits.

    Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.

    Process all customer requests within the standard turnaround time and without error.

    Ensure stated procedures and policies for all products are adhered to while processing. e.g. Advise of daily rates  first thing every morning

    Update registers, where required, before/after processing.

    Ensure all transactions processed during the day are fully authorised and there is no pending transaction left on the system before closing for the day.

    Ensure all cash received and paid is properly accounted for by preparation of teller proof at the end of each day. Perform intermittent balancing during the day.

    Ensure all cash exchanges are documented in line with policy. Safeguard all cash and valuables under custody.

    Maintain appropriate confidentiality and security of customer and transactional information stored in any form (images, application files, databases, spreadsheets, papers, registers, files, etc) in line with local procedures and departmental designations. Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.

    Participate in the quarterly MCA exercise for all counter products and processes and ensure satisfactory MCA  ratings are achieved for all products and processes.

    Handling of expense and internal processing transactions.

    Preparation and delivery of reports as may be required by implant customer

    Ensure all performed tasks are closed on Resolve IT at the required/specified intervals.

    Perform additional projects and responsibilities as assigned by unit management.                                             

    Qualifications

    Person Specification

    Knowledge:

    B.Sc. degree/first degree

    Preferable with 1/2 years operations experience.  

    Skills:

    Good Interpersonal/Communication Skills

    Customer Focused

    Analytical Mind/Proactive

    Fast Learner

    Meticulous & Accurate

    High level of integrity/sense of responsibility

    Core Competencies:

    Error Free Processing

    Ability to work under pressure

    Compliance with regulatory/institutional requirements

    Processing within tight turn-around times

    Preparation of Reports with tight timelines

    Customer satisfaction in a highly competitive environment

    Weekend and public holiday work (as and when required)

    Primary Location: EMEA-Nigeria

    Job Category: Operations

    Schedule: Full-time

    Education Level: None

    Shift: Day Job

    Employee Status: Regular

    Travel: No

    Office Location / Address: Citibank Nigeria Limited, 27 Kofo Abayomi Street, Victoria Island, Lagos

    Method of Application

    To apply for this position, click here, then Select Location - Europe Middle East Africa - Select Nigeria - Click search

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