Jobs at Stanbic IBTC

The primary purpose of the role is to define and execute the Investor Services product strategy for the region in consultation with broader relevant stakeholders. This will include:

• Documenting the strategy for all IS products, determining overall priorities and monitoring progress for the region
• Managing existing products within required risk and regulatory parameters and in terms of internal product governance standards
• Continuous review of existing product capability in terms of external client and overall market requirements as well as relevant internal drivers
• Delivery of new and/or enhanced product capability for the IS business
• Enhancing the profitability of the IS business in the region
• Defining and managing the pricing strategy and process for IS products
• Coordination and governance of the IS investment spend across markets and products and, in turn, representing IS at broader TPS forums
• Closely working with other Regional Product Management Investor Services Heads to ensure alignment across the business and optimum utilization of resources

Key responsibilities
Strategic Roadmap
• Develop and implement a 3-5 year strategic roadmap for the IS Product Management business in the region, which includes revenue pools, competitor’s analysis, client segments, and product development.
• In line with strategic intent, obtain investment by identifying opportunities and developing the business case, that will deliver attractive ROI for Standard Bank
• Own and sponsor significant enhancements to the IS product capabilities.
• Drive product leadership through people & innovation.
b. Business Performance and Product Agenda
• Develop and execute an annual IS operating plan that meets the group’s financial goals and takes into account the implications of business actions that includes sales, service, operations, risk and people.
• Create an agenda that drives productivity, service, efficiency and performance through the end to end product.
• Drive high growth in revenue earned from IS and refine existing MIS to the right level of granularity to the portfolio of products. This is achieved through (not limited) to new product capabilities/enhancements, marketing plans, pricing, funds transfer pricing management, commercialization and improving end-to-end processing
• Producing MIS that provides a view of revenue and profitability by client and product.
• Achieve annual financial performance.
• Responsible for enhancing the profitability of IS product i.e. driving revenue growth through enhancing product capability, new product capability, pricing, supporting Sales with product solutions; managing costs by working with Operations, IT and other enabling partners to identify and execute efficiency and cost saving initiatives.
• Establish the capacity to be fit for purpose.
• Responsible for analysing existing products, industry and regulatory changes/developments, new product/market needs and competitor coverage and capability;
• Responsible for developing new products; enhancing existing products to mitigate risk, maximize efficiency, minimize cost and meet all client, market, regulatory requirements
• Provide an intimate understanding of the competitive environment for Client IS requirements (customer needs and behaviour, competitor offerings etc) and to respond to the consequent opportunities or threats in that product or overall business. This covers local domain and outbound requirements.
• Ensure successful commercialization of existing and new IS capabilities.
• Creation and maintenance of IS product collateral.
c. Team Development
• Ensure that IS expertise is acquired and/or developed across the region, aligning these resources to the strategic priorities and business opportunities.
• Establishing, managing and leading the IS product team in the region; living the values of Standard Bank
• Capacity management
d. External Focus and building Industry credibility
• Establish a strategy that drives a customer-centric view into TPS with activities including but not limited to focus groups, customer surveys and Competitor Analysis.
• Representing Investor Services in relevant market and regulatory forums to provide Standard Bank’s position as a leading provider and advocate for the client.
• Leadership at industry forums, speaking at industry forums/events and writing of papers/articles on IS related matters that illustrate thought leadership on the subject matter
e. Stakeholder Management
• Engage and influence to ensure alignment of key stakeholders, namely: sales, credit and risk, compliance and audit, operations, TB, CB, GM, and, relevant management committees.
• Effectively leverage key stakeholders and work with them to ensure effective delivery in the region
• Representation in various mancos and other forums as required
f. Risk Management and Compliance
• Responsible for ensuring that the risk parameters of IS products are within acceptable levels and that the risk associated with the product is managed appropriately.
• Good oversight on operational risk with no adverse audit or pre-audit reports.
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• Ensure that all IS products are compliant with the relevant regulations in the markets and policies of the bank
• Ensuring all IS products are in line with product governance standards of TPS in the markets
g. Pricing
• Defining and implementing the pricing strategy of IS product, defining the pricing structures applicable, setting of pricing; pricing reviews; managing concessions and mitigating revenue leakage.
h. Client Experience
• Managing the product value proposition in-line with client requirements on an end to end basis.
Financial
Product Profitability
• Growth in Product Revenue in accordance with budget/target
• Management of Product Costs in accordance with budget/target
• Delivery of new/enhanced product capability within budget
• Revenue leakage

Non-Financial
• Delivery of IS product capability within required time and quality
• Responsiveness to internal and external client needs
• Client ratings on product capability
• Audit, risk and compliance reviews on products
• Acquisition and retention of Product management team
• Responsiveness to internal stakeholders

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Job purpose

• Responsible for on-boarding, implementation, training, and adoption of e-business channels and products. This includes meetings/calls, scheduling, workflow analysis, resources planning, managing multiple project expectations, delivering training to staff, project communications, customer support and troubleshooting, and communicating product feedback/needs to the product management teams and IT.

• This person is a critical member of the e-business team with the responsibility of converting client mandates to money. He needs to possess excellent customer facing skills, a passion for customer satisfaction, an extensive project management experience as well as a robust understanding of all e-business channels and products.

Key responsibilities
1. Client Engagement
- Once implementation mandate is received from sales team engage client prior to solution implementation in order to agree key implementation steps and processes.
- Lead the preparation of multiple, concurrent implementation projects and ensure customers meet projected timelines and objectives stated in pre implementation agenda.
- Provide customers with detailed instructions over the phone, email or in person during implementation process.
- Conduct role-based channel training to clients on site.
- Serve as the main point of contact for SIBTC e-business customers; proactively identify, troubleshoot, and resolve implementation problems
- Drive utilization of newly implemented solutions by close monitoring of solution at infant stage
- Serve as post implementation point of contact to the client, ensuring ease of use of solution implemented as well as handling post implementation issues.

2. Implementation Agenda/Process
- Assess needs and issues that arise during implementation and develop resolutions or recommend specific solutions such as alternate methods and procedures, changes in processing methods and practices, or redesign of processes.

- Exercise independent judgment to organize and plan implementation program and tasks; ensure implementation is tailored to each customer’s needs with respect to their specific practice workflow, client base, and procedures.

- Prepare progress reports for measurement and post assessment of each implementation timeline; communicate barriers to success and maintain a lessons learned log

- Refine and/or develop necessary implementation and training materials.

- Provide expert guidance to address critical and/or outstanding issues impacting the implementation process.


3. External Focus
- Work with product team to provide recommendations for product and support improvements

4. Stakeholder Management
-      Engage and influence to ensure alignment of key stakeholders, namely: Sales, Operations, IT, risk, compliance as well as relevant management committees

Key performance measures
• Adoption of PRINCE2 Project Management approach to foster practicality and simplicity of documentation, understanding, acceptability and usability by all stakeholders (eBusiness, TPS, RMs), and Stakeholders’ confidence in the process.
• Proper project planning and initiation.
• Effective requirement gathering, analysis and documentation.
• Clearly documented client mandate implementation process.
• Creative Solution matching to client’s requirements.
• Project Management Practice and Discipline in the team.
• Stage & Project Tracking and Monitoring
• Reporting & Status update to all stakeholders
• Benefit realization planning
• Post-Implementation Review.
• Proper Go-Live and Early life Support planning and implementation.
• Regular Stakeholder engagement.
• Achievement of approved targets for key pending implementation projects.
• Properly documented and approved targets for key pending implementation projects.
• Engaging all stakeholders towards achieving the targets for key pending implementation projects.
• Proactively escalating where there is a risk of missing targets
• Effectively engage, coordinate and lead team members.
• Properly coordinated and implemented projects.

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Job purpose

• Responsible for managing the fixed asset of the bank

Key responsibilities
• Strategic management of all the bank’s fixed asset to eliminate redundancy and underutilization
• Consolidates and manage the fixed asset register for the bank
• Monitor movement of fixed asset across the bank
• Ensures that such movement are duly approved before they are effected
• Ensure adherence for the management of fixed assets in line with the fixed asset policy of the bank
• Ensures asset numbers are allocated to all assets
• Ensure that all assets are recorded properly per asset class, in accordance with the bank’s fixed assets policy
• Ensure that each asset is properly depreciated in accordance with the bank’s fixed assets policy on a monthly basis
• Ensure all assets under Constriction (AUC-WIP) are strictly monitored such that over aged items are not left unattended.
• Reconcile monthly fixed asset register and prepare Monthly fixed asset schedule for financial reporting purposes
• Ensures that all assets identified as redundant, obsolete, etc. are disposed in line with the bank’s policy

Key performance measures
• Elimination of  any possible means of redundancy & underutilization of the bank’s fixed assets
• An updated fixed assets register to reflect all fixed assets of the bank

go to method of application »

Job purpose
• Responsible for managing the fixed asset of the bank

Key responsibilities
• Strategic management of all the bank’s fixed asset to eliminate redundancy and underutilization
• Consolidates and manage the fixed asset register for the bank
• Monitor movement of fixed asset across the bank
• Ensures that such movement are duly approved before they are effected
• Ensure adherence for the management of fixed assets in line with the fixed asset policy of the bank
• Ensures asset numbers are allocated to all assets
• Ensure that all assets are recorded properly per asset class, in accordance with the bank’s fixed assets policy
• Ensure that each asset is properly depreciated in accordance with the bank’s fixed assets policy on a monthly basis
• Ensure all assets under Constriction (AUC-WIP) are strictly monitored such that over aged items are not left unattended.
• Reconcile monthly fixed asset register and prepare Monthly fixed asset schedule for financial reporting purposes
• Ensures that all assets identified as redundant, obsolete, etc. are disposed in line with the bank’s policy
• Other duties as assigned by the line manager

Key performance measures
• Elimination of  any possible means of redundancy & underutilization of the bank’s fixed assets
• An updated fixed assets register to reflect all fixed assets of the bank