Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 11, 2014
    Deadline: Nov 24, 2014
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
    Read more about this company

     

    e-Business Implementation Specialist

    • Job Type
    • Qualification
    • Experience None
    • Location Lagos
    • Job Field Banking 

    Job purpose

    • Responsible for on-boarding, implementation, training, and adoption of e-business channels and products. This includes meetings/calls, scheduling, workflow analysis, resources planning, managing multiple project expectations, delivering training to staff, project communications, customer support and troubleshooting, and communicating product feedback/needs to the product management teams and IT.

    • This person is a critical member of the e-business team with the responsibility of converting client mandates to money. He needs to possess excellent customer facing skills, a passion for customer satisfaction, an extensive project management experience as well as a robust understanding of all e-business channels and products.

    Key responsibilities
    1. Client Engagement
    - Once implementation mandate is received from sales team engage client prior to solution implementation in order to agree key implementation steps and processes.
    - Lead the preparation of multiple, concurrent implementation projects and ensure customers meet projected timelines and objectives stated in pre implementation agenda.
    - Provide customers with detailed instructions over the phone, email or in person during implementation process.
    - Conduct role-based channel training to clients on site.
    - Serve as the main point of contact for SIBTC e-business customers; proactively identify, troubleshoot, and resolve implementation problems
    - Drive utilization of newly implemented solutions by close monitoring of solution at infant stage
    - Serve as post implementation point of contact to the client, ensuring ease of use of solution implemented as well as handling post implementation issues.

    2. Implementation Agenda/Process
    - Assess needs and issues that arise during implementation and develop resolutions or recommend specific solutions such as alternate methods and procedures, changes in processing methods and practices, or redesign of processes.

    - Exercise independent judgment to organize and plan implementation program and tasks; ensure implementation is tailored to each customer’s needs with respect to their specific practice workflow, client base, and procedures.

    - Prepare progress reports for measurement and post assessment of each implementation timeline; communicate barriers to success and maintain a lessons learned log

    - Refine and/or develop necessary implementation and training materials.

    - Provide expert guidance to address critical and/or outstanding issues impacting the implementation process.


    3. External Focus
    - Work with product team to provide recommendations for product and support improvements

    4. Stakeholder Management
    -      Engage and influence to ensure alignment of key stakeholders, namely: Sales, Operations, IT, risk, compliance as well as relevant management committees

    Key performance measures
    • Adoption of PRINCE2 Project Management approach to foster practicality and simplicity of documentation, understanding, acceptability and usability by all stakeholders (eBusiness, TPS, RMs), and Stakeholders’ confidence in the process.
    • Proper project planning and initiation.
    • Effective requirement gathering, analysis and documentation.
    • Clearly documented client mandate implementation process.
    • Creative Solution matching to client’s requirements.
    • Project Management Practice and Discipline in the team.
    • Stage & Project Tracking and Monitoring
    • Reporting & Status update to all stakeholders
    • Benefit realization planning
    • Post-Implementation Review.
    • Proper Go-Live and Early life Support planning and implementation.
    • Regular Stakeholder engagement.
    • Achievement of approved targets for key pending implementation projects.
    • Properly documented and approved targets for key pending implementation projects.
    • Engaging all stakeholders towards achieving the targets for key pending implementation projects.
    • Proactively escalating where there is a risk of missing targets
    • Effectively engage, coordinate and lead team members.
    • Properly coordinated and implemented projects.

    Method of Application

    Follow the steps below to apply for these positions

    • Click here to apply
    • Scroll down the page to the search form
    • Select Nigeria under Location
    • Click Search

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Stanbic IBTC Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail