Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.
We are recruiting to fill the following position:
University Degree; 1+ year experience working with Exadata. 1+ year experience on Support processes (Global Customer Support) Senior Engineer with at least 4 years working in Oracle Products, specially skilled on 11g, RAC, CRS, ASM, Linux, Solaris, storage, networking, debugging, performance. Able to manage critical situations and P1s both onsite and remotely. Good on analyzing the causes of a problem and on evaluating the impact a problem can have. Good knowledge about other Oracle Line of Business and how they interact. Very good communication skills High teamwork capacity both within the team and especially with other teams and with customers. Availability to travel (EMEA Countries coverage); Availability to provide remote 24x7 services; Fluent English
Preparing the Exadata ACS Configuration Services by following the deployment process working with the Install Coordinator: Compiling documentation needed from customer and preparing installation toolkit material in timeCover Exadata Services mainly in the designated region, but also in countries out of the region all across EMEA, which will require traveling and onsite presence.Show flexibility to accommodate the scheduling to last minute changes, working oin coordination with other teams (Install Coordinators, Hardware Engineers,…)Managing with GCS any SW or HW issue which can arise during the duration of the service.100% adherence to internal processes defined globally and at EMEA level and attending the periodic call to receive the updates about these processes.Internally share with the rest of the team experiences which could impact positively the overall results of the team and the quality of the services this team is delivering.24x7 Availability to cover 24x7 assistance in case it is requested by a customer Deliver Start-UP pack service for new Exadata customer, covering all the components on top of the basic configuration service:PSR(Production Support Readiness) and Quarterly Patch:Design & Config Review Migration ReviewBackup and Restore ReviewTest Plan ReviewOperational Readiness ReviewProduction Deployment ReviewGo-Live supportSupport & Maint Best PracticesQuarterly Patch DeploymentIn addition, delivering any solution during the deployment/implementation phase:Advanced Configuration Services – CustomizationsHigh Availability solutions implementationData MigrationsGo-Live assistance
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience.
Detailed Description and Job Requirements
Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
As a Senior Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Acts as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Oracle solutions. Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Develop and manage reference sites through high quality technical, professional client relationships.
Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years vendor (sales and marketing) experience. 5 years relevant computer applications or database/tools. Demonstrated proficiency in one multi-user operating system. Through knowledge of system and application design. Strong verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Demonstrated ability to solve complex technical problems with accounts in complex technical environments. Ability to travel as needed. BS degree or equivalent; advanced degree desirable.
Detailed Description and Job Requirements
Overall responsibility for the regions sales, third party alliances, and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle's opportunities across all products and product lines.
Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. Sells and promotes the sales of Oracle products to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division. Builds working relationships with license, consulting and education field managers in the respective territory to develop joint account plans. Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts weekly progress meetings with sales team.
Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Minimum five or more years sales or sales management experience within technology industry. Ability to hire and train new sales representatives. Ability to resolve customer satisfaction issues. Demonstrated leadership skills. Effective written and verbal communication skills, ability to present to large and small audiences. Ability to negotiate price, other concessions and terms and conditions. Strong quantitative, analytical and conflict resolution abilities.
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