Vacancy at Lafam Limited

Job Description:

·         Procurement Management

• Liaise with different departments to ascertain requirements; forecast likely levels of demand for services and products to meet business needs
• Develop procurement plans and budgets
• Process purchase orders and place orders for approved purchases
• Procure fit-for-purpose goods and services according to budget and specification in a timely and efficient manner
• Manage the procurement process; ensure adherence to good procurement practices
• Source for suitable vendors, contractors and suppliers
• Ensure accurate documentation of procurement transactions; maintain files related to purchase orders, purchasing, vendors, bids, quotes and other correspondence
• Negotiate and secure contracts and contractors, supplies and other product/service requirements
• Develop Request For Proposals (RFPs) and coordinate the bidding process
• Evaluate bids in collaboration with other relevant officers as applicable; make recommendations based on commercial and technical factors/criteria
• Serve as the first point of contact for all procurement issues

·         Vendor/Contract Management

• Identify potential suppliers and manage existing suppliers; build and maintain good working relationships
• Monitor contractor/vendor performance and ensure delivery according to agreement
• Ensure organizational adherence to contract terms and service conditions; ensure timely payment of vendors and suppliers

Job Requirements

• Bachelor’s degree or equivalent in Engineering, Procurement or a related discipline
• Minimum of 4 years’ experience in purchasing or procurement
• Discretion; ethics; attention to details; ability to multi-task

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Job Description:

• Efficiently handle clients’’ reservations and ticketing queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
• Comply with all reservation policies and procedures and standards of client service (i.e. handling clients’ problems, answering telephone enquiries, pre-flight checks, timeliness, grooming, courtesy etc)
• Attend to clients’ problems, resolving as required.
• Remain updated on products, services, policies and procedures.
• In a situation of flight disruption, liaise with all involved (clients and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
• Handle queues, SOTO ticket and re-issues in a timely manner

Requirements:

• Relevant Academic qualifications (first degree)
• Reservations and Ticketing experience
• Standard fares and ticketing certificate from IATA or experience in an IATA certified environment.
• Knowledge of Airline Reservation systems which mainly include Abacus/Sabre/Amadeus/Galileo.
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• Proficient in MS Office applications i.e. word and excel.
• Strong verbal and written English is essential.
• Interpersonal skills, telephone and customer service skills.