Ticketing and Reservations Officer at Lafam Facility Management

Job Description:

• Efficiently handle clients’’ reservations and ticketing queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
• Comply with all reservation policies and procedures and standards of client service (i.e. handling clients’ problems, answering telephone enquiries, pre-flight checks, timeliness, grooming, courtesy etc)
• Attend to clients’ problems, resolving as required.
• Remain updated on products, services, policies and procedures.
• In a situation of flight disruption, liaise with all involved (clients and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
• Handle queues, SOTO ticket and re-issues in a timely manner

Requirements:

• Relevant Academic qualifications (first degree)
• Reservations and Ticketing experience
• Standard fares and ticketing certificate from IATA or experience in an IATA certified environment.
• Knowledge of Airline Reservation systems which mainly include Abacus/Sabre/Amadeus/Galileo.
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• Proficient in MS Office applications i.e. word and excel.
• Strong verbal and written English is essential.
• Interpersonal skills, telephone and customer service skills.