Fresh Jobs at IDP Education Ltd

Role purpose

• The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals.

Key accountabilities
Customer Service

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
• Develop Cooperative relationships with IELTS Test Administrators in the designated region.

Business Administration

• Plan all aspects of IELTS testing in the designated region.
• Manage budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
• Provide regular management and financial reports on testing as required.
• Statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.
• Continually monitor test day availability and capacity to ensure centres meet current demand.

Test Administration Quality and Integrity

• Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the implementation of IELTS policies.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Draft contracts for various IELTS business aspects as required.
• Monitor all current contracts to ensure terms are adhered to.
• Process all invoices in a timely manner.

Operations Management

• Oversee management of the tests conducted in the applicable test centre.
• Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
• Manage test centre Examiners, including recruitment, training and certification within the PSN guidelines.
• Ensure financial reporting and invoicing is conducted accurately and on time.
• Manage the regular Clerical Marker monitoring program and the production of reports as required.
• Supervise the Enquiry on Results appeals system.
• Supervise the Verification Service for stakeholders.
• Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.

Client Management

• Assist in stakeholder management to maintain stakeholder satisfaction and integrity of the test.
• Build and maintain a good working relationship with stakeholders, both internal and external, ensuring that all business outcomes are satisfactorily met.

Required Experience

• Bachelor's degree or equivalent qualification.
• Fluency in spoken and written English.
• Proficient user of the Microsoft Office suite.
• Demonstrated ability to plan, organize, prioritize, and execute multiple tasks efficiently and professionally within defined objectives.
• Strong written and verbal communication skills.
• Solid analytical, research, and problem-solving abilities.
• Experience in client management.
• Strong administrative and sound financial skills.
• Ability to communicate effectively across diverse cultures and organizational levels.

go to method of application »

Role purpose

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key accountabilities
Customer Service

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
• Develop Cooperative relationships with IELTS Test Administrators in the designated region.

Business Administration

• Plan all aspects of IELTS testing in the designated region.
• Manage budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
• Provide regular management and financial reports on testing as required.
• Statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.
• Continually monitor test day availability and capacity to ensure centres meet current demand.

Test Administration Quality and Integrity

• Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the implementation of IELTS policies.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Draft contracts for various IELTS business aspects as required.
• Monitor all current contracts to ensure terms are adhered to.
• Process all invoices in a timely manner.

Operations Management

• Oversee management of the tests conducted in the applicable test centre.
• Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
• Manage test centre Examiners, including recruitment, training and certification within the PSN guidelines.
• Ensure financial reporting and invoicing is conducted accurately and on time.
• Manage the regular Clerical Marker monitoring program and the production of reports as required.
• Supervise the Enquiry on Results appeals system.
• Supervise the Verification Service for stakeholders.
• Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.

Client Management

• Assist in stakeholder management to maintain stakeholder satisfaction and integrity of the test.
• Build and maintain a good working relationship with stakeholders, both internal and external, ensuring that all business outcomes are satisfactorily met.

Required Experience

• Bachelor's degree or equivalent qualification.
• Fluency in spoken and written English.
• Proficient user of the Microsoft Office suite.
• Demonstrated ability to plan, organize, prioritize, and execute multiple tasks efficiently and professionally within defined objectives.
• Strong written and verbal communication skills.
• Solid analytical, research, and problem-solving abilities.
• Experience in client management.
• Strong administrative and sound financial skills.
• Ability to communicate effectively across diverse cultures and organizational levels.

go to method of application »

Role purpose

• We are seeking a talented and results-oriented Digital Advertising Specialist to join our dynamic Digital Marketing team in Sub-Saharan Africa. In this pivotal role, you will contribute to strategic planning and lead the execution and optimization of our online advertising efforts, with a strong focus on achieving key performance indicators like CPA and ROI.

Key Accountabilities

Online Advertising & Lead Generation Strategy:

• Align advertising goals with overarching business objectives.
• Set strategic direction for Pay-Per-Click (PPC) campaigns, identifying and implementing optimization opportunities with a focus on Cost Per Acquisition (CPA) targets.
• Develop and execute targeted online marketing campaigns across various digital channels, leveraging user interest, behavior, location, language, and demographic segmentation.

Campaign Execution & Optimization

• Conduct thorough keyword research using all available tools, prioritizing relevancy for optimal campaign performance.
• Craft concise and compelling text ads utilizing proven copywriting techniques.
• Provide creative input and suggestions for effective advertising banners.
• Evaluate the performance of display network banners, offering data-backed recommendations to designers for image and message improvements.
• Ensure the achievement of optimal results in terms of Cost per Acquisition (CPA) and Return on Investment (ROI).

Performance Tracking & Reporting

• Track key performance indicators (KPIs) rigorously and prepare custom performance reports for the Head, Digital Marketing – Africa, and direct supervisor.
• Analyze performance trends and provide actionable recommendations for conversion improvement.

General Support

• Provide support on various marketing initiatives as required.
• Undertake any other tasks assigned by your line manager and supervisor.

Relationships

• Internal: Head, Digital Marketing - Africa, Graphic Designer, Content Specialist, Social Media Specialist, Video and Multimedia Specialist, IDP cross-functional Team.
• External: Paid search advertising platforms administrators/staff, Digital Marketing agencies.

Required Experience

• Bachelor's degree (BA/BS) from an accredited university.
• 5+ years of overall digital marketing experience, ideally within a corporate marketing department or a digital agency.
• Proven expertise in Pay-Per-Click (PPC) and Paid Search advertising is a must.
• Strong understanding of current Digital Marketing best practices and digital production processes.
• Demonstrable experience in planning and executing result-driven lead generation campaigns.
• Proficient knowledge of social media paid advertising campaigns, including but not limited to Facebook, LinkedIn, and X (formerly Twitter).
• Knowledge of strategic planning and processes for brand management and creative development, including research tools and results evaluation.
• Google AdWords (Google Ads) certification is a must.
• Excellent communication (written and verbal) and analytical skills.
• Ability to work both independently and collaboratively within a team.
• Ability to thrive in a fast-paced and dynamic environment.
• Fluency in English is essential.