Jobs at Rosabon Financial Services

Job Summary

• The specific objective of telesales is to sell products and services over digital channels particularly phone, email, SMS and social media chats. This means the ideal candidate must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
• Providing market research through outbound calling
• Surveying customer satisfaction
• Generating additional transactions outside assigned leads to meet sales targets
• Contacting potential and existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements, sending applicable documents and requirements
• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
• Producing reports and making recommendations to the team lead to be used as guidance in decision-making pertaining to the strategy for lead engagement and consummation
• Providing brand recognition by leaving leads with an excellent impression of a company through
• effective customer relations, empathy and effective communication skills
• Converting difficult leads into customers
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
• Generating investment/savings leads to meet sales target in wealth management portfolio
• Any other tasks assigned by your supervisor

Key Performance Indicators

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1hour
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
• Customer retention rate of 60%
• Generation of investment/savings account to meet monthly target

Qualifications / Requirements

• Bachelor's Degree, HND or equivalent in any field of study.
• Experience in contact center or customer service role with ability to make minimum of 100 calls daily
• Proven track record of successfully meeting sales quota
• Previous experience in financial services particularly with a record in fund mobilization.

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Job Summary

• The Lease Sales Executives is tasked with generating High Net Worth corporate sales volume and revenue by identifying and prospecting new B2B customers, retaining and penetrating customer base to increase volume/revenue of business, refer prospects or for repeat patronage.

Duties & Responsibilities

• Fostering partnerships and relationships with high net worth corporate entities to generate lease leads for Operating leases, Finance lease and Business Support Loan/ Asset Cash Loan.
• Proactively identify, pursue, and maintain a constant pipeline of potential customers that meet or exceed established quotas via prospecting, networking and referral activities within the assigned branche.
• Develop new sales ideas and leads and ensure all viable leads are properly consummated.
• Work closely with internal teams to provide key business insights, define and implement appropriate sales, marketing, operational and business development strategies to maximize sales and profitability of the business.
• Keep up-to-date with supply and demand, changing trends, economic indicators and competitors.
• Build and maintain relationships with Customers by acting as a consultant, conducting periodic reviews and managing the voice of the customer process.
• Keeping abreast of marketing activities, regulators requirements peculiar to our business
• With a thorough understanding of the customer’s business model, identify and propose products, prices, availability, product uses, and credit terms to customers that translate into closed, contracted business deals.
• Embrace a culture of integrity and professionalism and utilize this value-based selling methodology in all sales pursuits.
• Conducting competitor and market analysis to determine and highlight key differentiators, monitor competitors’ activities including acquisitions, pricing changes and new product launch; with the aim of strategically positioning the brand and dominating the competitive landscape.
• Monitoring the quality of marketing and sales information, defining data acquisition and management improvement programs.
• Overcome technical, budgetary, and/or competitive sales objections to better position the company’s products against the competition.
• Working closely with internal teams to provide key business insights, define and implement appropriate sales, marketing, and business development strategies to maximize sales and profitability of the business.
• Coordinate team member selection, training and ensure they comply with appropriate policies and procedures.
• Any other responsibilities that may be assigned from time to time.

Qualifications / Requirements

• A Bachelor's Degree in Business Administration, Management, Marketing or a related field.
• 2+ years progressive experience in financial sales or corporate lease sales role
• Good understanding of the market, competitors, industry laws and regulations
• Natural sales instincts, high-energy and be a results driven sales professional with sound business acumen
• A drive to reach sales and service goals
• Excellent organizational and leadership skills.