Job Offers at Valinno Systems Limited

What you will do

• You will be responsible for assisting Valinno's customers to troubleshoot and resolve their software issues in a timely and professional manner. The position requires you to work 5 days a week, Mondays to Sundays.

Roles

• Provide first level support to end users on a variety of software applications.
• Respond to end user inquiries through phone calls, e-mail and help desk ticket system.
• Communicate with our clients to understand the issue and determine severity.
• Perform initial investigation and analyze information to determine the cause of the issue.
• Communicate issue resolution to clients upon completion of the support ticket.
• Escalated issues to senior analyst when necessary, in order to expedite resolution of ticket.
• Track, monitor, and resolve incidents within service levels agreements.
• Prepare and deploy computer workstations to Client locations.
• Troubleshoot and repair computer hardware or co-ordinate warranty repairs with appropriate vendor.
• Install and configure printers and other computer accessories.
• Investigate network connectivity issues and escalate, when necessary.
• Assist in updating and maintaining the Client Information Database, as necessary.
• Prepare and maintain various forms of documentation to build knowledgebase and track performance.
• Liaise with third party application providers regarding problem resolution, system administration, and software upgrades.
• Provide advice and training to end users regarding the proper configuration and use of hardware and software.
• Provide regular updates to clients as per defined Service Level Agreement.

Experience

• At least 2 years post-NYSC experience in the technical support field.

Education

• HND/BSc. in any related field

Soft Skills

• Effective communication and organizational skills
• Problem solving and analytical skills
• Strong work ethic and ability to multi-task
• Ability to work effectively in a team

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Job Summary

• We are looking to employ a seasoned and professional digital marketer with the ability to implement effective digital marketing strategies to promote our products and services.

Roles:

• Lead the charge in building, executing, and managing diverse Google Ad campaigns, always aiming to enhance the digital presence and success of the company.
• Develop and execute digital marketing campaigns across various platforms, including search engine optimization (SEO), search engine marketing (SEM), social media, email marketing, and content marketing.
• Collaborate with our diverse team to ensure a cohesive and consistent approach to our content delivery; including web sites, social media, branding and SEO.
• Co-ordinate special publicity events and promotions.
• Provide captivating and trendy topics for our products and services
• Conduct public opinion and attitude surveys
• Measure the success of every social media campaign and prepare a monthly report
• Monitor our social media channels and support a strategy to respond to queries and comments, and build on our engaged audience.
• Grow our followers/connections on the various social media platforms
• Design market research questionnaires
• Conduct online marketing, E-commerce and Website promotions
• Ensure all-around consistency (style, fonts, images and tone)
• Support the communications team as needed. This may include proofing, light editing, and working in our CMS.
• Stay at the forefront of digital advertising trends, continuously honing your skills and knowledge, especially in Google Ads, Google Analytics and SEO to provide the best solutions and insights to our clients.

Requirements

• Minimum of HND/Bsc. in any related field.
• 3 to 6 years real-life experience in a relevant field, particularly in social media management and Google Ads.
• Solid knowledge of SEO, keyword research and Google analytics
• Creative mindset with a keen eye for design and understanding of user experience principles.
• Ability to design captivating graphics and flyers is a plus
• Ability to use social media planning/scheduling software
• Proficiency in the use of Canva and other graphics/video editing tools
• Must be able to think outside the box