Jobs at Fincra

Role Overview

• Technical Account Associates are the people responsible for managing all the technical aspects of a company’s relationship with its clients. This entails working closely with the business and sales account management team in order to win new business and increase sales.

Responsibilities
Client Relationship Management:

• Build and nurture strong relationships with key client stakeholders, understanding their business objectives, and acting as their trusted advisor.
• Regularly engage with clients to assess their needs, provide updates, and identify opportunities for upselling or cross-selling additional products or services.
• Conduct regular account reviews to ensure client satisfaction and identify areas for improvement.

Technical Support and Issue Resolution:

• Serve as the primary point of contact for clients' technical inquiries, troubleshooting, and issue resolution.
• Collaborate with internal technical teams to identify and address client issues promptly and effectively.
• Communicate status updates and resolutions to clients in a clear and timely manner.

Project Implementation and Deployment:

• Work closely with clients to understand their technical requirements and develop implementation plans.
• Coordinate and oversee the implementation process, ensuring successful deployment of fintech solutions.
• Provide guidance and support to clients during the onboarding process, ensuring a smooth transition and optimal utilization of our products and services.

Product Knowledge and Training:

• Develop an in-depth understanding of our fintech solutions, staying updated on product features, enhancements, and industry trends.
• Conduct training sessions and workshops for clients, empowering them to effectively use and maximize the value of our products.
• Provide ongoing support and guidance to clients, addressing their product-related questions and concerns.

Collaborative Engagement:

• Liaise with cross-functional teams, including Sales, Product Development, and Engineering, to align client needs with internal resources and capabilities.
• Collaborate with the Product Development team to gather client feedback, identify enhancement opportunities, and contribute to the product roadmap.
• Participate in internal meetings and contribute to the continuous improvement of internal processes and client engagement strategies.

Qualifications and Skills

• Bachelor's Degree in a relevant field (e.g., Computer Science, Business Administration) or equivalent experience.
• 5+ years experience in a technical account management or customer success role within the fintech industry is highly desirable.
• Strong technical aptitude and ability to understand and effectively communicate complex technical concepts to non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Proven track record of managing client relationships, exceeding customer expectations, and driving customer retention.
• Problem-solving mindset, with the ability to analyze and resolve technical issues in a timely manner.
• Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

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Role Overview

• As a thriving Fintech company, we seek a highly skilled and motivated Developer Relations Engineer to join our team. In this role, you will play a crucial part in cultivating and nurturing our developer community while ensuring a strong relationship with our partner service providers.
• Your main focus will be to engage, support, and empower developers working with our payment APIs, driving adoption and success within our ecosystem.

Responsibilities
Developer Community Engagement:

• Foster and maintain strong relationships with developers using our payment APIs, ensuring their satisfaction and success.
• Act as a primary point of contact for developer inquiries, providing prompt and practical support through various channels, including forums, email, and community platforms.
• Organize and participate in developer meetups, conferences, and hackathons to promote our APIs, gather feedback, and foster a vibrant developer community.

Technical Enablement and Support:

• Develop and deliver technical content, including documentation, tutorials, sample code, and best practices, to help developers integrate and utilize our payment APIs effectively.
• Collaborate with internal teams, such as product management and engineering, to ensure developers have the necessary resources and tools for seamless integration.
• Assist developers in troubleshooting and resolving technical issues, escalating problems as needed, and providing timely and satisfactory resolutions.

Developer Onboarding and Adoption:

• Collaborate with the sales and business development teams to facilitate the onboarding process for new partner service providers and developers.
• Provide guidance and assistance during integration, ensuring smooth adoption and optimal utilization of our payment APIs.
• Proactively identify and address potential barriers to adoption, sharing feedback with internal teams to drive product enhancements and improvements.

Developer Feedback and Advocacy:

• Gather feedback from developers, both in terms of technical requirements and product enhancements, and effectively communicate these needs to internal stakeholders.
• Advocate for developers' interests within the organization, championing their feedback and needs to improve the developer experience and overall API ecosystem.
• Stay up to date with industry trends, competitor offerings, and developer preferences to drive innovation and maintain a competitive edge.

Requirements

• Bachelor's Degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• 4+ years of experience in a similar role in a Fintech.
• Proven experience in developer relations, technical support, or API evangelism in the fintech or software industry.
• Strong technical background and understanding of software development concepts, particularly in web and API technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and engage effectively with developers and internal teams.
• Customer-centric mindset with a passion for providing exceptional developer experiences and driving customer success.
• Self-motivated and proactive with the ability to multitask, prioritize, and work independently in a fast-paced, dynamic environment.
• Familiarity with payment systems, financial APIs, or related technologies is highly desirable.