Jobs at Genesis Deluxe Cinemas (GDC)

Job Summary

• You will be responsible for assisting in the implementation of business strategies, attending and solving customer issues, performance evaluation and completing other tasks as assigned by the Business Manager.

Job Responsibilities

• Supports the company by providing quality customer service and communicating with head managers and department heads to achieve a common goals
• Training or ensuring that workers are properly trained for their specific roles
• Helping the team understand performance targets and goals
• Scheduling work hours and shifts (ROTA)
• Coordinating job rotation and cross training
• Create and oversee their team’s workflow
• Monitor team performance and activities
• Ensure cash out policy is always adhered to.
• Responsible for supervising, managing, and motivating team members on a daily basis
• Create an inspiring team environment with an open communication culture
• Liaising with clients, finding and creating business opportunities for the company.

Qualification and Experience

• Qualification: OND / NCE
• Candidate must reside in Lagos/PHC
• Must be Intelligent, coachable and articulate
• Must have Customer Service skills
• Must be a good Team player with an excellent ability to multi-tasking and able to adapt to varying situations.

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Job Summary

• You will be responsible for ensuring that the guests at Genesis Cinemas have an exceptional cinemas experience by contributing to the smooth running of the Cinema in a professional, friendly, and efficient manner.

Job Responsibilities

• Selling of box office tickets and concession items.
• Achieve 100% sales in concession and box office.
• Responding to queries, reservations, and sales.
• Monitor and Maintain Cash Flow, thereby ensuring that there are no shortages.
• Participating in meetings as requested by the Business Manager/Assistant Business Manager.
• Attend and participate in training sessions as required by the Business Manager and HR.
• Ensure the timely communication of stock level to the Team Supervisor/Team Lead to avoid under stocking and over stocking.
• Maintain zero loss of all items and ensure proper stock reconciliation.
• Provide update on request filled out and ensure 100% compliance and strict adherence to following approved SOPs.
• Show of professional behavior in all dealings, excellent job ownership, brand loyalty and commitment to assigned task
• Achieve 95% resolution of customer complaints within 48 hours - Review weekly by checklist method
• Punctuality - timeliness to work on daily basis.

Job Requirements

• Candidates should possess a minimum of SSCE / GCE / NECO qualification.
• 0 - 1 year work experience.