Team Lead Security at Hyatt

About the role

• The Team Lead Security is responsible for supervising daily security operations and ensuring the safety and security of guests, colleagues, visitors, and company assets.
• The role requires strong knowledge of security management, occupational health and safety standards, fire and life safety systems, emergency response procedures, and risk assessment.
• The Team Lead will lead the security team, enforce policies and procedures, and promote a culture of safety throughout the property.

Key Responsibilities
Security Operations:

• Supervise and coordinate daily activities of Security Officers.
• Ensure effective protection of guests, colleagues, visitors, and company assets.
• Conduct regular patrols and inspections of all areas of the property.
• Monitor CCTV systems, access control systems, and security equipment.
• Investigate security incidents, accidents, and breaches and prepare detailed reports.
• Manage lost and found procedures in accordance with company policy.

Safety Management:

• Promote compliance with health, safety, and environmental regulations.
• Conduct workplace safety inspections and identify potential hazards.
• Lead fire safety initiatives, including routine checks of firefighting equipment.
• Ensure emergency exits, evacuation routes, and safety signage remain compliant.
• Participate in risk assessments and recommend corrective actions.
• Coordinate safety awareness and emergency preparedness programs for colleagues.

Emergency Response:

• Lead emergency response activities during fire alarms, medical emergencies, security incidents, or natural disasters.
• Ensure all team members are trained on emergency procedures.
• Coordinate evacuations and liaise with emergency services when required.
• Maintain emergency response and incident records.

Leadership and Team Management:

• Lead, coach, and develop Security Officers.
• Prepare duty rosters and manage shift assignments.
• Conduct team briefings and performance evaluations.
• Ensure professional conduct and appearance of all security personnel.
• Foster teamwork and continuous improvement within the department.

Compliance and Reporting:

• Ensure compliance with company policies, local regulations, and hotel brand standards.
• Maintain accurate records of incidents, inspections, and security activities.
• Prepare daily, weekly, and monthly security and safety reports.
• Support internal and external audits relating to security and safety.

Qualifications

• Bachelor's Degree, Higher National Diploma (HND), or equivalent qualification.
• Professional certification in Security Management or Occupational Health & Safety is an advantage.
• Minimum of 3-5 years of security experience, including supervisory responsibilities.
• Experience in hospitality, hotel, or service industry preferred.
•          Experience conducting risk assessments, audits, and accident investigations. 

 And we offer a great range of benefits, including:

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• And a company that truly cares.