Latest Jobs at Interswitch Group

Job Description
In this role, you will:

• Maintain and operate Windows and Linux systems, including deployment, configuration, testing, upgrades, patching, performance tuning, monitoring and troubleshooting to ensure all systems are reliable and secure.
• Maintain and manage hybrid exchange mail services and infrastructure. Communicate effectively with colleagues, clients and vendors, providing both professional and technical feedback.
• Develop, maintain and execute technical checklists and documentation to create repeatable processes across the team.
• Implement best practices in cyber security to protect data and reduce risk.
• Monitor and maintain endpoint protection technologies.
• Work with Sales and Customer service teams to support business - including identifying challenges on the horizon and supporting constant improvement.

Responsibilities

• Expert in Active Directory, Group policies, Microsoft Certificate PKI Services
• Expert in Exchange Server 2013-2019 advanced administration
• Experience with Office 365, Microsoft Intune / EMS, Online Protection, DLP, Information Protection Suite, MFA Applications (Forti-Authenticator preferred), Azure AD Sync, ADFS, ADFS Proxy & Windows Azure application and services
• Expert in System Center and assisting other Administrators as required on a daily or timely basis
• Solid knowledge of networking protocols (HTTP/S, S/FTP, TCP/IP, DNS, DHCP, etc)
• Manage VOIP and Collaboration Suites
• Certificate Integration within Windows server environment
• Provide technical leadership for upcoming projects
• Lead design updates and architecture revisions
• Address high severity issues and service outages
• Review periodic reports of server health, resource usage, user experience, and overall environment performance to determine next steps and upgrade paths
• Review change control requests which impact Windows environment
• Raise support tickets with the appropriate vendor to resolve critical issues
• Experience working with Windows 2008 R2, 2012 R2 & 2016 OS
• Expert in Microsoft Windows clustering, load balancing and experience in troubleshooting technical problems involving software and operating systems & includes desktop OS
• Develop & Executes PowerShell or Command Shell commands and experience in scripting
• Familiarity with Physical server hardware and VM environment
• Assists in the monthly patching of server systems which is part of the maintenance activity
• Coordinating with Application teams for service planning and deployment across the organization
• Experience writing technical documentation
• Provide 24x7 support on critical systems
• Works efficiently with minimal guidance from Lead administrators.

Requirements

• In-depth knowledge of administrating Microsoft Windows servers and active directory, domains and sites
• Expertise in at least three of the following areas: Networking, Windows Servers, Virtualization and Desktop Infrastructure
• Management of Active Directory, Group Policy, Remote Desktop Services and MFA (Microsoft Authenticator, Forti Token, Duo)
• Administration of cloud computing resources (Azure, AWS, and Office 365)
• Enterprise voice - CUCM, CCX and IVR related technologies
• Backup system, data recovery and operations (Commvault, snapshots)
• Administration of physical servers and laptops
• Virtualization Technologies (VMware, Hyper-V)
• Database administration (MS SQL, Postgre)
• Experience managing mission-critical infrastructure and ERP systems
• Supporting the technology needs of a geographically diverse and hybrid environment.

Experience:

• Minimum of 3 years’ experience in managing critical Microsoft, VMware environment
• Minimum of 3 years’ experience in managing VOIP systems
• Working knowledge of event, incident & problem management processes and tools.

Certifications:

• Microsoft Certified Systems Engineer (MCSE) – Messaging
• Microsoft Certified Systems Administrator (MCSA)
• Cisco Certified Network Associate (CCNA) - Collaboration
• Professional VMWare Horizon 7.

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Job Description

• Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.

Key Responsibilities

• Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
• Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
• Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
• Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
• Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
• Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
• Prepare and coordinate the completion of various data and analytics reports
• Executes a communications plan by working within established internal communication systems and procedures
• Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend.

Requirements
Education And Experience:

• Academic Qualification(s): BEng / BSc in Elect / Elect, Computer Science/engineering or Information Technology inclined degree
• Experience (Number of relevant years): 7 – 10years

Key Skills And Competencies:

• Extensive Technical skills
• Analytical skills
• Time management skills
• Organizational skills
• Customer service skills
• Leadership

Competencies

• In-depth Knowledge of all Inter Switch products
• In-depth understanding of core payment systems components and all ancillary applications
• Effective problem analysis and resolution
• Knowledge of industry Security standards, regulatory institutions and policies
• Effective Time and task management
• Incident and Problem Management
• IT service management.