Fresh Jobs at Moniepoint Inc.

About The Role

• We are seeking a highly skilled and motivated System Administrator to join our growing team. This role is crucial for maintaining the stability, performance, and security of our entire IT infrastructure, from core networking and server systems to end-user support and automation. The ideal candidate is a hands-on technical expert who thrives in a fast-paced environment and possesses a strong focus on continuous improvement and security. This is a fully onsite role.

Principal Duties And Responsibilities
Infrastructure Management

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualization platforms.
• Administer and optimize Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).

Network Administration

• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement and maintain network security protocols, VLANs, VPNs, and network segmentation.
• Manage DNS, DHCP, Directory As a Service, and other core network services.
• Monitor network performance, analyze bandwidth utilization, and implement Quality of Service (QoS) policies.
• Troubleshoot complex network connectivity issues and implement effective solutions.

Automation & Scripting

• Develop, implement, and maintain automation scripts (Python, PowerShell, Bash) to streamline repetitive tasks and improve operational efficiency.
• Utilize Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) for consistent and scalable infrastructure deployment.
• Build and maintain monitoring and alerting solutions using tools like Prometheus, Grafana, or Nagios.
• Automate system provisioning and develop custom scripts for system maintenance and reporting.

Security & Compliance

• Implement and enforce IT security policies, access controls, and data protection measures.
• Manage endpoint security solutions and patch management processes.
• Manage user authentication systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access management.
• Respond to and manage security incidents, implementing established incident response procedures.

User Endpoint Setup & Onboarding

• Plan and execute comprehensive onboarding procedures for new employees, ensuring a seamless first-day experience.
• Configure, deploy, and manage workstations (laptops, tablets) and company-approved software across Windows, macOS, Linux, iOS, and Android platforms.
• Provision user credentials, configure VPN clients, shared drives, and ensure security compliance for all new user accounts.
• Implement and manage Mobile Device Management (MDM) solutions for corporate smartphones and tablets.
• Manage user offboarding procedures, including account deactivation, data backup, and equipment retrieval.

Technical Support & User Management

• Provide expert-level technical support to end-users, ensuring timely resolution and minimal disruption (L2/L3 support).
• Manage user accounts, permissions, and access controls across all corporate platforms.
• Manage IT assets, including inventory tracking, lifecycle management, and procurement coordination.
• Respond to and resolve help desk tickets efficiently, managing ticketing systems (e.g., Jira Service Management) and maintaining SLA compliance.
• Perform remote troubleshooting and support using standard tools (TeamViewer, AnyDesk).

System Maintenance & Optimization

• Perform regular system updates, patches, security hardening, and troubleshooting of complex system errors.
• Plan and execute system upgrades with minimal downtime.
• Optimize system configurations for performance, reliability, and cost efficiency, maintaining high availability and redundancy across critical systems.

Qualifications, Competencies & Skills Required
Education & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3-5 years of proven experience in system administration, IT support, or network administration roles.
• Relevant industry certifications (e.g., CompTIA, Cisco, Microsoft, Linux/Cloud platforms) are highly desirable.

Technical Skills

• Operating Systems & Directory Services
• Advanced proficiency in Active Directory or a Directory as a Service (DaaS) system (e.g., Jumpcloud).
• Strong Linux/Unix administration skills (RHEL, CentOS, Ubuntu, Debian).
• Experience with macOS management and mobile device platforms (iOS, Android).

Networking

• Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and network architecture.
• Hands-on experience with enterprise networking equipment (e.g., Cisco, Ubiquiti).
• Experience with network monitoring and troubleshooting tools.

Automation & Scripting

• Proficient in scripting languages: Python, PowerShell, Bash.
• Experience with configuration management tools (e.g., Ansible).
• Experience with Infrastructure as Code (Terraform).

Endpoint Management & Tools

• Experience with endpoint management tools and Mobile Device Management (MDM) platforms.
• Familiarity with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).
• Experience with ticketing systems (e.g., Jira Service Management).
• Familiarity with cloud and on-premise productivity suites (e.g., Google Workspace).

Soft Skills & Competencies

• Exceptional analytical and problem-solving abilities with a systematic troubleshooting approach.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
• Strong documentation skills and meticulous attention to detail.
• Proven ability to work independently and collaboratively in a team environment.
• Effective time management and ability to prioritize tasks in fast-paced, high-pressure environments.
• Strong customer service-oriented mindset and professional demeanor.
• Commitment to continuous learning and adaptability to new technologies.

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About The Role

• The IT Governance Risk and Compliance Analyst on the Information Security team at Teamapt will be responsible and jointly accountable with CISO for the management, oversight and coordination of the Information Technology Governance, Risk Management and Compliance projects and programmes.
• You will also be responsible for the identification, assessment, risk response, mitigation, control, monitoring, reporting, and recommending remediation for current and emerging Information Technology risks and controls.

Responsibilities
Governance

• Ensure all IT policies and standards are defined, approved, and up to date.
• Identify IT areas without an IT policy and establish the same for the IT unit.
• Execute/enforce/comply with Teamapt policies and procedures.
• Evaluate IT units against IT policies, procedures, and the Central Bank of Nigeria/Industry standards.
• Teamapt audit and regulatory audit - Engagement with relevant Teamapt Staff, CBN, Consultants, QSAs, Other auditors/ regulatory bodies, and respond to requests and audit queries.
• Fix the identified Gaps / Exceptions from the evaluation/audit with the accountable unit Heads
• Oversee control-related aspects of process changes and improvement, technology upgrades, and new technology implementations. Ensure that the control structure remains effective.

Risk Management

• IT Risk Management – Risk Identification, assessment and planning, response and mitigation, monitoring, tracking, and reporting.
• Risk and control self-assessments process ownership and management - work with the responsible unit heads to ensure closure of risk items on the RCSA register.
• Work closely with unit heads to identify and assess risk and develop controls and mitigation strategies for risk.
• Participate in technology projects and programmes to identify potential risks to the organization and recommend mitigation and opportunities for improvement.
• Eliminate, avoid, share, accept, and control the identified IT risk.

Compliance

• Work with IT management team to ensure that the organization consistently attains high levels of compliance with all relevant laws and regulations as well as industry best practices, such as PCI-DSS Compliance/Certification and ISO Certifications (ISO 27001, ISO 20000, and ISO 22301.
• Management of audit findings, risk and the control department.
• Management of CBN standards compliance projects.
• Responsible for procedures and controls to ensure compliance with applicable regulatory and legal requirements as well as good business practices.
• Manage and ensure IT comply with the following bank and regulatory agencies on Information Technology related regulations.
• Oversee control related aspects of technology process changes and improvement, technology upgrades and new technology implementations. Ensure that the control structure remains effective as the organization changes.

To succeed in this role, we think you should have

• A degree in Computer Science, Management Information Systems, Computer Engineering, or related degree
• Possesses relevant certifications like Certified Information Systems Auditor (CISA)
• Certified in Risk and Information Systems Control (CRISC)
• Minimum of 3 years of experience in information security/technology risk reviews across enterprise operating systems, databases, banking applications, and networks.
• Keen eye for detail.
• Highly motivated, energetic, and a self-learner.
• Ability to work with little supervision and meet strict deadlines.
• Must be results-oriented, setting high standards, and intent on making things happen.
• Takes the initiative within given parameters with freedom to act.