Jobs at Airtel

About the Role

• The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone:

• Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade service.
• Conceptualize, design and implement channel delight activities

Expand distribution width and depth:

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality:

• Network optimization
• New sites ROI and deployment
• Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience 

• Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
• Ensure provision of standard infrastructure at zonal showrooms
• Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area:

• Continuously motivating the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. From engagement survey.

Educational Qualifications  

• Bachelor’s Degree in Management or related Social Sciences
• Masters in Business Administration is an advantage 

Relevant Experience & Functional / Technical Skills:

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge.

Other requirements:

• Excellent Relationship Management skills 
• Excellent Numerical Acumen and Analytical thinking skills 
• Excellent presentation and communication skills 
• Excellent and proven leadership skills 
• Team Player: Independent, confident and objective
• Attention to details
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation.

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About the Role

• This role is responsible for stimulating customer acquisition and sales through brand visibility across different channels, increasing revenue, and reducing churn through effective Know Your Customer (KYC) campaigns and other trade engagements that positively drive brand positioning.
• The incumbent is primarily responsible for local market brand development and data analytics within the assigned zone, generating insights that enable effective field execution by Area Sales Managers and Market Developers.

Responsibilities

• Effectively Manage Distribution of KYC Terminals in the Assigned Zone While Ensuring Improvement in Active Terminal Count and Productivity
• Accountable for KYC kits, which are company assets, and ensuring these assets are optimized through improvements in the percentage of active kits and daily productivity.
• Monitor and improve the KYC process within the zone with the aim of reducing repair turnaround time (TAT).
• Manage and maintain KYC kits in collaboration with Area Sales Managers (ASMs), ensuring minimal downtime due to spare parts unavailability or software defects.
• Optimize all key performance indicators, including kit productivity, activity, and compliance.

Implementation of Trade Strategy:

• Deliver the Trade Marketing Strategy by determining merchandising requirements within the region and ensuring availability across all channels, including trade outlets, shops, CPs, street corners, and other touchpoints, to achieve the desired picture of success.
• Prepare monthly Zonal Trade Marketing Execution Reports to facilitate learning and replication of best practices across business areas.

Providing Brand Visibility:

• Responsible for trade visibility measurement and tracking across the zone.
• Drive visibility during sponsorships and events within the zone to improve Top of Mind Awareness (TOMA) and ITR for both the brand, and products, thereby reducing decrement.
• Work with the Regional Marketing Manager to create and drive visibility through promotional activations across the zone.

Activations and Trade Compliance:

• Work with the Sales Team to achieve coverage marketing and BTS site activations.
• Ensure showrooms comply with established shop guidelines at every location.

Manage Customers in the Assigned Zone with a View to Reducing Churn:

• Work with the Product Development Team to design products and services suited to the immediate local market environment.

Reporting and Analysis:

• Responsible for preparing reports and conducting analyses as required by the region or the respective zones.
• Collate and transform raw data into actionable insights to support field execution and drive business growth.

Project Management:

• Coordinate and manage projects within the assigned zones.
• Ensure project goals are delivered on time, in full, and accurately. Where deviations occur, escalate to the Regional Marketing Manager (RMM) and/or Zonal Business Manager (ZBM) for resolution.

Educational Qualifications  

• Bachelor's Degree in Engineering, Social Sciences, or Pure Sciences.
• A second degree in Business Management or Marketing will be an added advantage.

Relevant Experience & Functional / Technical Skills:

• Minimum of 3 years' experience in marketing activations and channel branding within an agency or the FMCG industry.
• Excellent command of the English language.
• Excellent organizational and communication skills, with strong attention to detail.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong technical marketing skills.

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About the Role

• The ROD will develop and direct all Sales & Distribution activities within the assigned region, comprising all zones, ensuring that all revenue and customer market share targets are achieved through the deep and wide distribution of all product offerings within the local context.

Responsibilities
Acquisition & Customer Market Share (CMS) Growth:

• Strategize and implement actions to deliver target CMS through clear action plans for both Postpaid and Prepaid business. 
• Drive all activities towards scheme planning, productivity enhancement, distribution expansion & monitoring competition activity. 

Revenue Market Share (RMS) Growth:

• Ensure the Region continues to get revenue market share in excess of CMS through implementing revenue enhancement initiatives by managing own base to deliver higher revenues
  • Drive outgoing usages, VAS etc. 
  • Focus on churning high value competition customers.

Customer Service Management:

• Deliver world class customer service at all touch points in the territory leading to customer loyalty and advocacy. 
• Implement/change & monitor customer interfacing processes both at backend and front end towards building customer sensitivity in the team 

Network:

• Monitor that the Network KPIs are at the agreed levels thereby creating excellent customer experience.
• Direct Network team by innovatively devising commercial schemes to optimize  network quality 

Net Revenue:

• Deliver the Region’s net revenue objectives by constantly improving own base management for revenue. 

Channel Satisfaction:

• Ensure that all channel partners have great pride of association through legitimate & good profits and grow with the organization. 
• Build process and systems for them to deal with trade/customers in a transparent manner.

Financial:

• Ensure the territory meets the desired financial deliverables by keeping operating cost and bad debts under control/plan. 
• Ensure every Naira spent is right and delivers quality of acquisition of customers.

Build a capable and motivated team  and Managing Change:

• Drive regular feedback and reviews with each team member through structured training and on the job coaching 
• Play a critical role to ensure employee  engagement
• Lead initiatives geared at reducing attrition and retaining talent.
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition.

Qualifications
Educational Qualifications:

• Bachelor`s Degree in Social Sciences  
• Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

• 12+ years of varied experience in Sales & Distribution ~ 5 years of relevant experience in Telecom 
• Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market
• Ability to innovate and deliver value to business at multiple levels will play an important role 
• Ability to manage large scale with a very wide geographical scope across region of assignment
• Ability to manage an outsourcing partner to deliver business solution
• High on interpersonal skills.
• Sound sales & Distribution experience – combination of both FMCG/Direct marketing
• Sensitive to understand customer expectations
• Sound analytical skills
• Strong communication skills and should be able to lead cross functional teams.
• High level of planning & execution capabilities.

go to method of application »

About the Role

• The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone:

• Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade service.
• Conceptualize, design and implement channel delight activities

Expand distribution width and depth:

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality:

• Network optimization
• New sites ROI and deployment
• Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience 

• Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
• Ensure provision of standard infrastructure at zonal showrooms
• Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area:

• Continuously motivating the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. From engagement survey.

Educational Qualifications  

• Bachelor’s Degree in Management or related Social Sciences
• Masters in Business Administration is an advantage 

Relevant Experience & Functional / Technical Skills:

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge.

Other requirements:

• Excellent Relationship Management skills 
• Excellent Numerical Acumen and Analytical thinking skills 
• Excellent presentation and communication skills 
• Excellent and proven leadership skills 
• Team Player: Independent, confident and objective
• Attention to details
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation.

go to method of application »

About the Role

• The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone:

• Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade service.
• Conceptualize, design and implement channel delight activities

Expand distribution width and depth:

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality:

• Network optimization
• New sites ROI and deployment
• Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience 

• Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
• Ensure provision of standard infrastructure at zonal showrooms
• Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area:

• Continuously motivating the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. From engagement survey.

Educational Qualifications  

• Bachelor’s Degree in Management or related Social Sciences
• Masters in Business Administration is an advantage 

Relevant Experience & Functional / Technical Skills:

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge.

Other requirements:

• Excellent Relationship Management skills 
• Excellent Numerical Acumen and Analytical thinking skills 
• Excellent presentation and communication skills 
• Excellent and proven leadership skills 
• Team Player: Independent, confident and objective
• Attention to details
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation.v