Jobs at IpNX Nigeria Limited

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service. He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level. Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Duties and Responsibilities:

• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high level system design and the development of proofs of solution and value.
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Plan and execute nodes/segment that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
• Adhere to controls to provide security for operating systems, software, and data.
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.

Requirements

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• MSc involving Engineering, Sciences, Mathematics or similar fields
• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division
• Multiplexing(DWDM)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)

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Job Summary

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

• Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.

Requirements

• B.Sc / B.Eng in Computer Science Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA , CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.