Service Desk Officer at Filmhouse Cinemas Limited

Job Summary

• Provide 1st level IT support for all IT support group and escalate where necessary.
• Carry out safety checks, daily  on computers hardware and maintain computer systems and networks.
• Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports.
• Set up new users' accounts and profiles and deal with password issues on Active Directory (AD)
• Install and configure computer hardware operating systems and applications.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Maintain IT Documentation (IT asset/inventory management.)
• Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues.
• Escalate Advanced Cases i.e. Tier 2 and Tier 3 support
• Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults

Qualifications

BSc/HND/OND in a Technical related field

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organisational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work odd hours
• Patience
• Logical reasoning