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  • Posted: Mar 20, 2023
    Deadline: Apr 15, 2023
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    Guangzhou Automobile Group Co., Ltd (GAC MOTOR) is a Chinese automobile maker headquartered in Guangzhou in China. GAC MOTOR represents insisting on pursuing scientific development, enhancing the core competition, and achieving the sustainable development. Since its establishment, the Trumpchi has been technologically on par with other global brands and d...
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    Service Advisor

    What you will do

    • Attend to customers questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up;
    • Provide accurate or diagnostic information to Service Technician after receipt of vehicles from customers;
    • Provide customers with quality information and advice on warranty protections, potential cost; savings and the advantages of trading in versus fixing their car;
    • Manage and oversee the dealership’s workflow and schedule;
    • Advise them about service changes or car pick-up times;
    • Maintain positive and good customer relationships to ensure repeat business;

    What you should have

    • Background study in Mechanical Engineering;
    • 2-5 years proven work experience as a Service Advisor or similar role;
    • A strong understanding of automotive technology and the automotive industry;
    • Proficiency with industry-specific software and mechanical tools;
    • Excellent customer service, interpersonal and communication expertise;
    • Strong organizational, decision-making and problem-solving skills;
    • Relevant training and/or certifications as a Service Advisor is added advantage;

    go to method of application »

    Spare Part Manager

    What you would do

    • Responsible for managing and maintaining an accurate inventory of spare parts and ensuring that stock levels are sufficient to meet the company's needs.
    • Responsible for identifying and sourcing spare parts from suppliers, negotiating prices, and ensuring that the company receives high-quality parts at the best possible price.
    • Responsible for managing the logistics of spare parts, including transportation, storage, and distribution to ensure that the right parts are in the right place at the right time.
    • Responsible for managing the budget for spare parts and ensuring that costs are kept under control.
    • Assist with promotions, as needed, to increase parts sales
    • Responsible for ensuring that all spare parts meet the company's quality standards and are fit for purpose.
    • Responsible for analysing data on spare part usage, stock levels, and other relevant metrics to identify areas for improvement and optimize inventory management.
    • Responsible for managing a team of technicians and other staff involved in spare parts management.

    What you should have

    • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience;
    • 6 - 12 years related experience and/or training; or equivalent combination of education and experience;
    • At least one year of experience in auto repair or auto parts sales is a must;
    • Team management experience is required;
    • Excellent product knowledge, customer service skills, administrative skills, and organizational skills are necessary to manage inventory effectively;
    • Good inventory management and keen attention to details;
    • Good product knowledge and ability to source for vendors;

    go to method of application »

    Front Desk

    What you would do

    • Responsible for receiving customers while ensuring good customer experience from meeting customer and signing off customers;
    • Manage aftersales clerical duties, including filing paperwork creating protocols for team members that drive efficiency
    • Manage front desk clerical duties such as documentation, and offering non-technical advisory consultation service to customers’
    • Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner
    • Embrace existing clerical duties and learn to take on new ones by participating in training opportunities
    • Produce progress reports for presentation to the team regularly
    • Buy office supplies and other materials for the car dealership, as needed
    • Communicate with new car customers and increase auto group brand visibility by coordinating community events;

    What you should have

    • Bachelor’s degree in Office Management, Business Administration or a related field;
    • 2 -4 years’ work experience with proven track record;
    • Excellent customer service and persuasive skills;
    • Prior experience dealing with customers;
    • Good administrative skills and keen attention to details;
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization;

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@cigmotors.com using the position as subject of email.

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