Job Openings at Marriott International

Explore Our Very Big World

• We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents.
• Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

The Impact You’ll Make 

• You know the finest details of our menu and can’t wait to share your expertise with our guests.
• When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed.
• No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.  

Responsibilities
What you’ll be doing:

• Welcome guests and promptly attend to tables
• Serve food and beverages to guests making recommendations if needed
• Share your menu knowledge to assist guests with questions and special requests
• Record transactions in the MICROS system correctly and timely
• Check-in with guests to assure satisfaction with each course and beverage
• Clean tables, complete closing duties and re-stock tableware and other supplies

Requirements
What we’re looking for:

• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality
• Previous serving experience is a big plus
• This role requires the ability to move and lift up to 25 lbs.
• Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.
• Prior to employment, we’ll ask you to complete safety training and certification.

Connect Your Passions with a Rewarding Opportunity:

• You’re a food and beverage enthusiast who really enjoys making others feel at home
• When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.
• Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Rewards for Work, Benefits for Life
You’ll be supported in and out of the workplace through:

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues.

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Job Summary

• Accountable for the quality, consistency and production of the restaurant kitchen.
• Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.
• Coordinates menus, purchasing, staffing and food preparation for the property's restaurant.
• Works with team to improve guest and employee satisfaction while maintaining the operating budget.
• Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

Core Work Activities
Ensuring Culinary Standards and Responsibilities are Met for Restaurant:

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.
• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Maintains food preparation handling and correct storage standards.
• Recognizes superior quality products, presentations and flavor.
• Plans and manages food quantities and plating requirements for the restaurant.
• Communications production needs to key personnel.
• Assists in developing daily and seasonal menu items for the restaurant.
• Ensures compliance with all applicable laws and regulations regulations.
• Follows proper handling and right temperature of all food products.
• Estimates daily restaurant production needs.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Checks the quality of raw and cooked food products to ensure that standards are met.
• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team:

• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Leads shift teams while personally preparing food items and executing requests based on required specifications.
• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Ensuring and maintaining the productivity level of employees.
• Ensures employees are cross-trained to support successful daily operations.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishing and Maintaining Restaurant Kitchen Goals:

• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.
• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Effectively investigates, reports and follows-up on employee accidents.
• Knows and implements company safety standards.

Ensuring Exceptional Customer Service:

• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities:

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.
• Manages employee progressive discipline procedures.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Uses all available on the job training tools for employees.
• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities:

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.

Candidate Profile
Education and Experience:

• High School Doploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. Or
• 2-year Degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

Rewards for Work, Benefits for Life
You’ll be supported in and out of the workplace through:

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues.