Jobs at the Concept Group

Job Summary

• The TRO will build strong relationships with customers and business clients. Seek to upsell / cross-sell business opportunities, advise clients on service solutions that meet their needs, and resolve any issues or complaints for big ticket clients.

Duties & Responsibilities

• Build relationships with clients and key employees (if the client is a business/corporate).
• Create plans to address clients’ business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as the point of contact for complaints and escalate issues as appropriate.
• Communicating opportunities for upselling or cross-selling with the sales team.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Work with Management to set sales and revenue targets and work diligently to meet them.
• Collaborate with other internal teams (e.g. sales, senior management) to address customers’ needs.
• Co-manage clients with the Sales team.
• Working with the ultimate aims of client preservation and contract renewal.

Qualification and Requirements

• Bachelor's Degree in Business or related field.
• Three to five years of relevant experience in a financial institution is desirable.
• Relevant experience working as a senior Client Interfacing officer is preferred.

Job Knowledge:

• Must be knowledgeable in Client Engagement.
• Must be knowledgeable on the use of CRM software.
• Must be familiar with data analysis and interpretation.

Skills / Competencies:

• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.
• Strong negotiation and influencing skills.
• Self-motivation.

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Job Summary

• The QAPS will enable Increased client retention by ascertaining and profiling clients brought on board as well as ensure the maintenance of positive client relationship.

Duties & Responsibilities

• Work closely with relationship officers to manage client investment accounts.
• Work with sales team to properly profile clients
• Create reports on investment performance and activity
• Communicate with clients about their accounts, market conditions and economic trends
• Commensurate acceptable levels of risk based on client instructions
• Handle financial products as required
• Work together with investment research teams to identify investment opportunities
• Supervise relationship officers and report on their performance
• Report on client retention and acquisition
• Conduct periodic market research on competitor space
• Serve as admin for leads and client management software
• Portfolio management and report.

Qualifications / Requirements

• Bachelor's Degree in Business, Finance, Investment or a related field preferred
• A minimum of three to five years of relevant experience
• Proven experience in investment and financial assets management as an analyst or assistant manager in a financial institution environment.
• Strong understanding of investment strategies and risk management

Job Knowledge:

• Analytical proficiency
• Ability to use CRM tools
• Advance use of Microsoft tools (Word, excel, PowerPoint etc.)
• Strong analytical and problem-solving skills

Skills / Competencies:

• Excellent verbal and written communication skills
• High interest in and enthusiastic about economic and financial market trends.
• Exceptional customer service with a client focus
• Flexible to travel to meet clients as required
• Able to sit in front of the computer for long hours at a time.

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Duties & Responsibilities

• Create consistent compensation guideline that matches our work and organizational culture.
• Create and analyze job descriptions evaluations and classifications.
• Prepares the compensation and benefits budget, including the regular monitoring, reporting and adjusting of the budget.
• Coordinates C&B processes like the salary planning, bonus planning, new benefits introduction, etc.
• Designs and develops compensation policies/packages based on business goals and strategy.
• Analyses different components of the remuneration scheme in the organization and prepares reports about the internal equity and external competitiveness.
• Designs and develops different schemes of the variable remuneration (incentive schemes for the Sales functions, bonus schemes for the Back Office and Enabling functions)
• Conduct salary and labor market research to define benchmarks.
• Closely cooperates and manages the relationship with the external compensation consulting company.
• Leads and manages compensation projects for the entire organization.
• Participates as the team member in the strategic projects and initiatives.
• Design policies to close gaps in the compensation of employees (introducing the internal equity at affordable costs).
• Trains line managers in the complex usage of different HR and Compensation policies.
• Advises top managers in taking difficult decisions in the area of compensation, benefits and motivation of employees.
• Conduct periodic audits, prepare and present reports.

Qualifications / Requirements

• Minimum a B.Sc. Human Resources, Business Administration, Finance or a relevant field.
• The ideal candidate is expected to have 1-2 years of experience in data analysis.
• Professional certificates in Data Analysis, or Human Resources will give an edge to interested candidates.

Skills / Competencies:

• Ability to research, compile, and interpret data in a logical format.
• Solid understanding of compensation concepts, including job analysis, market pricing, and total rewards.
• Must be comfortable communicating with a range of internal stakeholders, including senior executives.
• Previous experience with organizational psychology and labour market surveys.
• Adequate knowledge of current labour rules and regulations.
• Familiarity with various types of incentives and benefits.
• Extensive knowledge of HRIS and MS Office.
• Strong quantitative and analytical skills.