Job Opportunities at GiveDirectly (GD)

Job Details

• We’re looking for exceptional talent to grow our collaborative, diverse team. Joining GiveDirectly provides the opportunity to work alongside individuals who come from 21 different countries and speak 69 different languages.
• We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring diverse perspectives and experiences to our organization.
• We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.
• Across our global offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.

Role Overview

• Technology will play a critical role in enabling the next generation of cash delivery: from identifying recipients without needing to knock on doors to a modern payments infrastructure that gets dollars in recipients’ hands faster and more scalably.
• We are seeking a software engineer to help design and build our systems for identifying, enrolling, and paying recipients. 
• You’ll have the opportunity to wear many hats, from driving architecture decisions to building out robust test infrastructure. Your work will directly help scale GiveDirectly’s capacity to give cash to more people, across more countries, more quickly, while maintaining a high quality recipient experience.  
• This role will report to the Director of Field Technology and work closely with Technical Program Management and Data teams, as well as cross-functionally with engineers on the Growth team. 

Responsibilities

• Architect, build, and test software systems for enrolling and paying recipients, including API integrations with payments providers and other external systems
• Contribute to deployment infrastructure and devOps
• Debug issues across multiple layers of our stack.
• Design, build, and run tools and automations used by the operations team and data associates to launch programs across at least seven countries.
• Mentor data associates in Python automation.

What We're Looking For

• 4+ years of industry experience creating production-caliber software and systems
• Experience with backend architecture: databases, cloud services, APIs
• Experience building infrastructure to deploy software.
• Experience with strongly-typed, object-oriented programming such as Java, C#, Go, etc. and scripting languages such as Python, Ruby, etc.
• Bonus: experience with payments/financial software and/or experience with microservice/serverless architecture.
• Strong analytical skills and communication - able to break down complex problems, describe trade-offs, and communicate recommended next steps
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Why Work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement 
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary
• A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums.
• Unlimited PTO (that we encourage staff to take!).
• Desk allowance and flexible work location.

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About this Role

• The Field Officer is the primary contact between GiveDirectly and the recipients.
• His/her role will be central to the success of the organization’s field operations.
• They are the face and reputation of the organization in the community and manage the relationship with recipients and leaders in the community.
• The Field Officers work full-time in the field and report to an Associate Field Manager.
• This role does not manage any other staff.
• The Field Officer will carry out and support a variety of activities, depending on his/her team assignment and GiveDirectly’s needs on any given day, including executing recipient surveys and associated processes to deliver GiveDirectly’s unique cash transfer model
• Part of the Field Officer’s responsibility includes supporting the Associate Field Manager in day-to-day field operations, including work planning, field risk assessment, community mobilization, and sensitization, and recipient protection.
• GiveDirectly holds highly the value of keeping recipients as the priority of our work and always ensuring recipients are satisfied with how the organization relates with them.
• The Field Officer ensures eligible recipients are safeguarded, their rights are protected, their choices are respected and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly. 
• The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.
• This is a 6-month contract position to start, with the opportunity to extend depending on funding availability and performance.

What You’ll Do
Community Engagement:

• Be a representative of GiveDirectly within the community by meeting with community members, explaining the program, helping to enroll recipients, and solving any issues or concerns that may arise
• Conduct community entry meetings in target communities; identify any risks or operational challenges ahead of enrollment

Help with Enrollment:

• Explain GiveDirectly program to eligible households 
• Verify location of eligible households by using phones or tablets to conduct surveys
• Educate households on how to enroll via USSD and set up mobile money accounts 

All Other:

• Ensure we are achieving a high fidelity program by adequately interfacing with recipients and ensuring the pilot is on track 
• Support the Assistant Field Manager with daily activities and management of any operational challenges

What You’ll Bring

• Minimum of Diploma or Degree in relevant field 
• Previous working experience in the field with vulnerable communities (1-2 years minimum). Experience as a field enumerator or field officer preferred.
• Must be fluent in at least 1 of the local languages spoken in Kogi State (Igbira, Hausa) - a language test will be administered
• Empathy, honesty, and the highest standards of integrity
• Technological literacy - ability to use a smartphone, tablet, or computer to accurately record recipient details in survey forms.
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Excellent communication skills 
• Patience and good judgment in resolving recipient problems 
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Why Work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement 
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary
• A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums.
• Unlimited PTO (that we encourage staff to take!).
• Desk allowance and flexible work location.

Compensation

• At GiveDirectly, we strive to pay our employees generously and equitably.
• We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. 
• We will share an estimated salary benchmark for the country you are based in during the hiring process.