Latest Jobs at Branch International

Overview of the role

• As a Sales Representative at Branch, you will be pivotal in driving sales while ensuring a seamless and positive customer experience.
• Your responsibilities will extend beyond sales, encompassing proactive issue resolution and diligent oversight of customer interactions on our app.
• You will be instrumental in maintaining positive business relationships and ensuring customers adhere to loan repayment schedules.
• This role requires a keen understanding of our app's functionality and a commitment to delivering exceptional customer service.

Here are some things you'll do

• Drive efforts to achieve agreed-upon sales targets and outcomes within the designated schedule, demonstrating a commitment to meeting and exceeding performance expectations.
• Perform thorough cost-benefit and needs analyses for existing and potential customers, ensuring tailored solutions that meet their unique requirements and drive value.
• Expedite the resolution of customer problems and complaints, employing a proactive approach to maximize satisfaction and strengthen customer loyalty.
• Present, promote, and sell products/services with compelling and well-articulated arguments to both existing and prospective customers, showcasing a deep understanding of their needs and preferences
• Coordinate sales efforts with team members and other departments
• Analyze, and track sales and status reports

Relationship Building

The regular contacts and relationships this position will develop will have an impact on the performance  of these positions

• Payment Operations
• Loan Review
• Collections
• Quality Assurance
• Product
• Engineering
• Customer Solutions

Minimum requirements

• A solid understanding of financial technology (fintech) products and services.
• This includes knowledge of digital banking, payment systems, and other relevant fintech solutions.
• Proven work experience as a Sales Representative particularly in a Fintech
• Excellent knowledge of MS Office
• Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships
• Ability to create and deliver presentations tailored to the audience's needs

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• As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data.
• As an engineering team, we value bottom-up innovation and decentralized decision-making.
• We believe the best ideas can come from anyone in the company, and we are working hard to create an environment where everyone feels empowered to propose solutions to the challenges we face.
• We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused setting.

How you will make an impact

• Credit Decisions: Core to our business is understanding and building signals from unstructured and structured data to identify good borrowers.
• Customer Service: Using machine learning and NLP, automate customer service interactions and provide context to our customer service team.
• Fraud Prevention: Identify patterns of fraudulent behavior and build models to detect and prevent these behaviors.
• Teamwork: Bring your experience to bear on the technical direction and abilities of the team, and work cross-functionally with policy and product teams as we improve processes and break new ground.

Qualifications

• 4+ years of experience building software in a production environment. Startup or early-stage team experience is preferred.
• Excellent software engineering and programming skills, especially Python and SQL.
• A diverse range of data skills, including experimentation, statistics, and machine learning, has used these skills to inform business decisions.
• An understanding of cloud computing infrastructure and data pipelines.
• Self-motivation: You teach yourself new skills. You take the initiative to solve problems before they arise. You roll up your sleeves and get stuff done.
• Team motivation: You listen to others, speak your mind, and ask the right questions. You are a great collaborator and teacher.
• The drive to make a positive impact on customers' lives.