Jobs at PalmPay

• The Sales Operations Support role provides operational, analytical, and system support to
• Fintech sales teams, ensuring accurate reporting, smooth agent onboarding, and effective coordination of sales activities.

Key Responsibilities

• Maintain and manage sales and agent data across CRM and fintech platforms.
• Prepare daily and monthly sales, transaction, and performance reports.
• Support agent onboarding documentation and KYC verification processes.
• Track sales KPIs, transaction trends, and agent performance metrics.
• Coordinate with Product, Operations, Risk, and Finance teams.
• Support sales incentive tracking and reconciliation.

Key KPIS

• Accuracy of sales and transaction data
• Timeliness of reporting
• Agent onboarding turnaround time

Qualifications & Skills

• Bachelor’s Degree in business, statistics, or related field.
• 1–3 years’ experience in sales operations or fintech support roles.
• Strong Excel skills; CRM or dashboard experience is an advantage.
• High attention to detail and data accuracy.

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Job Summary

• Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.

Key Responsibilities

• Review calls, chats, and emails using QA scorecards.
• Ensure compliance with company policies and regulations.
• Provide feedback and coaching to Collections Officers.
• Identify quality trends and recommend improvements.
• Prepare QA reports and maintain evaluation records.

Qualifications

• Bachelor's Degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.

Skills:

• Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.