Job Openings at Qatar Airways

Job Description

• We are currently looking to recruit the role of Sales Operations Coordinator, which will be based in Lagos
• Responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.
• Deliver five star service for internal sales teams and external trade partners, which will facilitate QR revenue generating sales activities.
• Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders 

Operational Accountabilities:

• Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
• Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes and fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.

Qualifications
The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• Minimum of 3 years of job-related experience
• Excellent communication skills with fluency in the English language
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
• Excellent relationship building and communication skills
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
• Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Problem-solving skills, efficiency oriented mindset.

Be part of an extraordinary story:

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.

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Job Description

• Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Group Sales Agent based in Lagos
• In this role, you assist station with handling and negotiating QR groups and seats allocation in respect of company processes and sales strategy.
•  You will generate groups’ revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations.  You will develop and increase sales contracts and prospects.
• You will participate in the achievement of revenue budget and maintain QR quality services. 

Accountabilities:

• Contribute to realization of Station Budget by increasing materialization and optimizing group sales.
• Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.
• Listen to customer requirements; identify group segment and present appropriate solution to make revenue. Maintain and develop relationships with existing customers.
• Meeting and exceeding targets.
• Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
• Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. Will also implement monitoring tools and follow monthly figures.
• Allocation process will also be handled in totally by this department. Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialization rate.
• Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
• Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

• High School Qualification with minimum of 2 years of job-related experience
• Bachelor’s Degree or Equivalent with minimum 1 years of job-related experience
• Fares and ticketing exposure.
• Amadeus Awareness.
• Well versed with MS Office.
• Good English communication skills - spoken and written.

Be part of an extraordinary story:

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible