Jobs at Chelis Bookazine Limited

Description

• In this role, you will be responsible for providing excellent customer service, supporting daily sales activities, handling photocopying and document binding services, assisting with stock-taking, and maintaining a clean, organized, and hygienic work environment.

Requirements

• Minimum of SSCE qualification.
• Previous experience in retail sales, customer service, or a similar role is an added advantage.
• Excellent verbal and written communication skills.
• Smart, well-presented, and customer-oriented with a positive attitude.
• Experience in photocopying, document binding, laminating, stock-taking, and basic inventory management is an added advantage.
• Strong customer relationship and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good attention to detail with a strong commitment to maintaining cleanliness and hygiene standards.
• Physically fit and able to carry out routine cleaning and organizational tasks when required.
• Honest, reliable, and able to work effectively with minimal supervision.
• Proximity to Bode Thomas, Surulere, or within a reasonable commuting distance, is highly preferred.
• The role requires working two Saturdays per month.

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Job Summary

• We are seeking a highly driven and commercially minded Business Operations Lead to oversee the day-to-day operations of our retail business while driving revenue growth across our physical store and online sales channels.
• The ideal candidate is a strategic leader with strong operational, sales, and business development capabilities who can optimize business performance, improve customer experience, coordinate teams effectively, and ensure profitability across all business functions.

Key Responsibilities
Business Growth & Sales Management:

• Drive revenue growth across physical and online sales channels
• Develop and execute strategies to increase customer acquisition and retention
• Identify new market opportunities and strategic partnerships
• Monitor sales performance against targets and implement improvement initiatives
• Lead promotional campaigns and seasonal sales strategies

Team Leadership & Performance Management:

• Lead, supervise, and mentor sales attendants, shop assistants, inventory personnel, and business development staff
• Conduct daily team briefings and performance reviews
• Set clear KPIs and monitor employee productivity
• Foster a culture of accountability, teamwork, and excellent customer service

Store Operations

• Oversee the daily operations of the physical store
• Ensure operational efficiency and adherence to company standards
• Optimize staff schedules to meet business demands
• Identify opportunities for process improvement and cost reduction

Digital Sales & Online Operations:

• Coordinate online operations across the company website, Instagram, and WhatsApp Business
• Ensure product listings remain accurate and inventory is updated promptly
• Monitor online order fulfillment and customer communication
• Collaborate with the digital and marketing teams to increase online conversions

Inventory & Supply Chain Management:

• Work closely with the Inventory Manager to maintain optimal stock levels
• Monitor inventory movement and minimize stock losses
• Forecast demand based on sales trends and seasonal patterns
• Coordinate timely procurement and replenishment activities

Financial Management:

• Track daily, weekly, and monthly sales performance
• Prepare operational and profitability reports for management
• Monitor operational expenses and manage departmental budgets
• Recommend initiatives to improve profit margins

Customer Experience:

• Ensure exceptional customer service across all sales channels
• Resolve escalated customer complaints promptly and professionally
• Improve customer satisfaction through continuous service enhancements
• Ensure a seamless omnichannel shopping experience

Key Performance Indicators (KPIs)
The successful candidate will be evaluated based on:

• Achievement of monthly sales targets
• Revenue growth
• Store profitability
• Online sales performance
• Inventory accuracy and stock management
• Customer satisfaction ratings
• Team productivity and performance
• Operational efficiency
• Cost optimization
• Business expansion initiatives.

Requirements
Experience:

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related discipline
• 3–5 years’ experience in retail operations, business operations, or store management
• Experience within the fashion, textile, luxury retail, or lifestyle industry is highly preferred
• Proven track record of driving sales growth and managing business operations

Required Skills & Competencies

• Strong business acumen
• Leadership and people management
• Sales and revenue generation
• Business development
• Retail operations management
• Inventory management
• Financial reporting and budgeting
• Excellent communication and interpersonal skills
• Customer relationship management
• Problem-solving and decision-making
• Data analysis and reporting
• Proficiency with inventory management software and e-commerce platforms
• Working knowledge of social media marketing.

Remuneration

• Salary: N400,000 Gross Monthly
• Commission: 0.5% – 1% of sales (based on agreed performance targets and commission structure).

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Job Summary 

• Chelis Bookazine Limited, Nigeria's leading supplier of educational materials, is seeking a competent and detail-oriented Store Officer to join our team at our Abuja Branch.
• The successful candidate will be responsible for the effective management of the branch store, ensuring accurate stock control, proper documentation of inventory, and compliance with internal store procedures. The role also involves monitoring stock movement, verifying supplies and receivables, and maintaining an organized and efficient store environment.

Key Responsibilities

• Maintain accurate records of stock movement and sales, and replenish inventory as required.
• Receive, inspect, and properly arrange products within the store.
• Ensure products are neatly displayed and adequately stocked on the shop floor.
• Monitor inventory levels and promptly report stock shortages or discrepancies.
• Cross-check all incoming and outgoing goods to ensure accuracy.
• Maintain proper documentation of all stock transactions.
• Ensure the store is clean, organized, and complies with company standards.
• Participate in periodic stock-taking and inventory reconciliation exercises.
• Support the implementation of promotional activities for new products and special offers.
• Adhere to all internal store control policies and procedures.

Requirements

• B.Sc Degree / HND in Marketing, Business Administration, or a related discipline.
• Minimum of 2 years' post-NYSC experience in store management, inventory control, or sales, preferably within the education sector.
• Strong organizational and record-keeping skills with excellent attention to detail.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Applicants must reside within or be in close proximity to Femi Otedola Street, Off 7th Avenue, Gwarinpa, Abuja.
• Willingness to work an alternate Saturday schedule.