Business Operations Lead at Chelis Bookazine Limited

Job Summary

• We are seeking a highly driven and commercially minded Business Operations Lead to oversee the day-to-day operations of our retail business while driving revenue growth across our physical store and online sales channels.
• The ideal candidate is a strategic leader with strong operational, sales, and business development capabilities who can optimize business performance, improve customer experience, coordinate teams effectively, and ensure profitability across all business functions.

Key Responsibilities
Business Growth & Sales Management:

• Drive revenue growth across physical and online sales channels
• Develop and execute strategies to increase customer acquisition and retention
• Identify new market opportunities and strategic partnerships
• Monitor sales performance against targets and implement improvement initiatives
• Lead promotional campaigns and seasonal sales strategies

Team Leadership & Performance Management:

• Lead, supervise, and mentor sales attendants, shop assistants, inventory personnel, and business development staff
• Conduct daily team briefings and performance reviews
• Set clear KPIs and monitor employee productivity
• Foster a culture of accountability, teamwork, and excellent customer service

Store Operations

• Oversee the daily operations of the physical store
• Ensure operational efficiency and adherence to company standards
• Optimize staff schedules to meet business demands
• Identify opportunities for process improvement and cost reduction

Digital Sales & Online Operations:

• Coordinate online operations across the company website, Instagram, and WhatsApp Business
• Ensure product listings remain accurate and inventory is updated promptly
• Monitor online order fulfillment and customer communication
• Collaborate with the digital and marketing teams to increase online conversions

Inventory & Supply Chain Management:

• Work closely with the Inventory Manager to maintain optimal stock levels
• Monitor inventory movement and minimize stock losses
• Forecast demand based on sales trends and seasonal patterns
• Coordinate timely procurement and replenishment activities

Financial Management:

• Track daily, weekly, and monthly sales performance
• Prepare operational and profitability reports for management
• Monitor operational expenses and manage departmental budgets
• Recommend initiatives to improve profit margins

Customer Experience:

• Ensure exceptional customer service across all sales channels
• Resolve escalated customer complaints promptly and professionally
• Improve customer satisfaction through continuous service enhancements
• Ensure a seamless omnichannel shopping experience

Key Performance Indicators (KPIs)
The successful candidate will be evaluated based on:

• Achievement of monthly sales targets
• Revenue growth
• Store profitability
• Online sales performance
• Inventory accuracy and stock management
• Customer satisfaction ratings
• Team productivity and performance
• Operational efficiency
• Cost optimization
• Business expansion initiatives.

Requirements
Experience:

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related discipline
• 3–5 years’ experience in retail operations, business operations, or store management
• Experience within the fashion, textile, luxury retail, or lifestyle industry is highly preferred
• Proven track record of driving sales growth and managing business operations

Required Skills & Competencies

• Strong business acumen
• Leadership and people management
• Sales and revenue generation
• Business development
• Retail operations management
• Inventory management
• Financial reporting and budgeting
• Excellent communication and interpersonal skills
• Customer relationship management
• Problem-solving and decision-making
• Data analysis and reporting
• Proficiency with inventory management software and e-commerce platforms
• Working knowledge of social media marketing.

Remuneration

• Salary: N400,000 Gross Monthly
• Commission: 0.5% – 1% of sales (based on agreed performance targets and commission structure).