Latest Jobs at Nicole Sinclair

Job Description

• This role is responsible for taking ownership of the assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation.
• Focus on expanding existing relationships, developing new business within the local market, and increasing total market share.
• Ensuring that company standards and procedures are followed and always maintained.

Essential Functions

• Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
• Enforce and drive company policies and procedures.
• Responsible for coordinating the opening and closing procedures at the entrusted branch.
• Develop and lead sales, marketing, and business development for an entrusted branch.
• Penetrate local market, actively work towards building new business relationships and growing market share.
• Responsible for maintaining and building existing business relationships.
• Manage debtor's accounts at branches and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch-specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and report.
• Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within the specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch.
• Act on unsatisfactory performance and behaviour from direct subordinates involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.

Key Performance Indicators

• % Growth in the volume of outlet visitors
• % Growth in the volume of business
• % Of outlet compliance with aesthetics and ambience standards
• % Of customer complaints resolved under the specified standard timeline of 48hrs
• % Of customer data accurately updated on ERP
• % Of customer service complaints reported
• % Of outlet compliance to customer feedback forms duly completed
• % Of outlet compliance to 21-point check procedures
• % Inventory management & pilferage reporting & mediation.
• % Of outlet compliance to standard sales procedures on ERP.

Qualifications / Competency / Skills 

• Degree or Diploma in Business or related fields.
• Minimum of 3-5 years experience in the retail industry, experience in the automotive and or tyre industry is an advantage.
• Experience in management positions.

Requirements:

• Demonstrate leadership, team building and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within an area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.
• Computer proficiency in MS Word and MS Excel.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.

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Description

• This role is responsible for providing quality services to internal and external customers;
• Attending to all customers that come into the store.
• Providing product / Service information, Adhere to company and safety procedures at all times.
• Manage incoming calls and customer inquiries.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Ensure excellent service standard, respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.

Responsibilities

• Ensure that all customers are greeted in a friendly and professional manner when entering the store.
• Develop and lead sales, marketing, and business development activities within the area of responsibility.
• Maintain a record of all walks in customers and follow up efficiently.
• Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
• Responsible for maintaining and building existing business relationships.
• Raise quotations and invoices on ERP.
• Accurate completion of daily sales report and communication to direct superior.
• Maintain correct cash balances during shift.
• Process payments made with cash, cheques, credit cards, and debit cards.
• Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
• Sort, count currency to ensure that the correct amount has been received.
• Escalate all credit note requests to the direct superior.
• Process returns and exchanges.
• Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
• Always wear a smile and address customers courteously.
• Be aware of all promotions and advertisements that affect product prices.
• Communicate all promotional prices and items to customers at the sales counter.
• Maintain and assist with cleaning workstation (Sales counter)
• Assist with stocking and cleaning all display stands located at the sales counter.
• Any other duty as required by the line manager in line with the post.

Key Performance Indicator

• Level of compliance with aesthetics and ambiance standards while on duty
• % Of customer complaints flagged while on duty
• % Of customer data accurately updated on ERP while on duty
• % Of customer service complaints reported while on duty
• % Of compliance to customer feedback forms duly completed
• % Of compliance to 21-point check procedures
• % Of compliance to standard sales procedures on ERP
• % Sales & service target achieved.
• Level of compliance on standard retail code of conduct

Education / Experience

• Candidates should possess a B.Sc in relevant fields.
• General clerical experience minimum 1 - 2 years.
• Clerical experience within the Tyre and Automotive industry is an advantage.
• Must be detail-oriented, with excellent customer interaction skills.
• Must be able to stand for extended periods.

Competency / Skill / Requirements:

• Good communication skills.
• Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
• Outgoing personality and demonstrate the ability to converse easily with all walks of life.
• Attention to detail is critical and demonstrate the ability to listen.
• Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
• Ability to handle large cash transactions with confidence.
• Must be able to work under pressure with a calm demeanor.
• Willingness to take up responsibilities other than a job description.
• A strict follower of company rules and procedures.
• Ability to balance and submit cash records when required by superior.
• Proficiency in MS Word and MS Excel.
• Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame.