Jobs at Ringo Telecoms Limited

• Listen to customers’ concerns, issues and questions.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
• Recommend possible products to meet the customers’ needs.
• Refer issues and questions to managers if necessary.
• Prepare product and customer reports by gathering data collected during customer interactions.

Skills and Qualifications

• Candidates should possess a Bachelor's Degree.
• 2 - 4 years work experience.
• Personable and attentive.
• Strong interpersonal skills.
• Strong verbal communicator.
• Familiar with the software used to connect with customers and gather their information
• Knowledge of applicable products and markets.
• Should reside within Ikorodu orits environs.

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Job Description

• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
• Responsible for monitoring the daily, monthly, and quarterly network and internet connectivity across the business as well as reports from Network vendors.
• Develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, and service provision.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Replace parts as required.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or similar.
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
• At least three years experience in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.