Jobs at Upbeat Centre

Principal Duties and Responsibilities

Daily Operations:

• Train staff members.
• Ensure that health and safety protocols are adhered to.
• Keep a meticulous record of income and expenses.
• Order ingredients in the correct quantities for the kitchen staff.
• Communicate with customers to receive feedback and manage complaints.
• Open and close the restaurant on time.
• Achievement of budgeted food sales, beverage sales and labour costs
• Achieve maximum profitability and overall success by controlling costs and quality of service
• Participation and input towards F & B Marketing activities
• Completion of successful catering for all Events Upbeat caters for in an accurate and timely fashion
• Help in preparation of forecast and actual budget function sheets

Customer Service:

• Ensure the Restaurant teams is always welcoming and friendly to customers.
• Welcome guests and ensure all customer feedback are tracked on Glitch report. Ensure proper follow up till issue has been resolved.
• Receive and validate cash, cheque, credit card, bank transfers or POS payments made; accurately record payments and issue receipts where necessary.
• Ensure that attendance records for all Restaurant activities are accurate and updated regularly.
• Listen to team members’ feedback and resolve any issues or conflicts; Motivate team members and lead by example.
• Ensure proper flow of orders, to make sure customer orders are received on time.
• Work with the sales team to process guests’ reservations; confirm availability, ensure payment is made and approved and confirm registration to guest and appropriate unit.
• Ensure interdepartmental communication is maintained through the proper channel(s).
• Supervises the functions happening in the event rooms to ensure that food set up is done well, the servers are well groomed and ready to serve, and that clearing is done after the event.

Inventory:

• Reconcile the inventory recorded at the beginning of the shift against end of shift sales made by the Cashier.
• Ensure that the till stock levels for Upbeat bite, drinks, Service tools and consumables does not go below reorder level; raise stock requisition as at when due to ensure consistency.
• Work with the Accountant to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions.
• Reconcile breakages the cashier and ensure that this is communicated with Finance for reconciliation.

Requirements

• Candidates should possess an HND / BSc qualification with 4 - 5 years work experience.

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Job Objective

• Responsible for revenue assurance from all revenue generating units of Upbeat.

Principal Duties and Responsibilities

• Actively audit any and all mid-month and month end stock takes in both the stores and internal departments.
• Review of the reconciliation of restaurants daily sales vis a vis kitchen dockets
• Ensure that any and all stock takes are conducted within the prescribed time periods.
• Capture any and all finalized, approved stock records upon completion of the stock take on ERP
• Generate accurate stock valuation reports based on the accurate input / processing of the stock records
• Ensure that any and all stock records, both manual and electronic are filed and maintained in compliance with standard operating processes of.
• Actively manage and oversee the daily processing of any and all internal stock movement records, both manual and ERP) and to report any and all variances thereto.
• Generate accurate stock movement reports based on the accurate processing of all internal stock movement processing.
• Ensure that all control systems are operating effectively within agreed parameters.
• Actively audit food and beverage invoices, in order to verify quantities ordered and received against purchase orders.
• Compare quoted prices to invoice prices and to generate credit notes if and when required.
• Ensure that all items requisitioned are properly accounted for by observing the requisitioning process.
• Prepare cost of sales reports for food and beverage as well as consumption reports for any and all Operating Supplies and Operating Equipment.
• Work closely with both the Head Chef and Restaurant Manager in order to develop new menus.
• Manage and authorize the creation of new stock items on ERP and to ensure that all new stock items are linked to the correct product groupings
• Ensure that stock records systems are accurate and up-to-date.
• Publish cost of sales / consumption reports in order for all other departments to be made aware of costs, particularly when there have been deviations from the acceptable norm.
• Ensure goods receiving procedures are strictly adhered to.

Requirements

• Candidates should possess an HND / B.Sc qualification with 3 - 5 years work experience.