Latest Jobs at Ericsson

• The Reporting & Governance SME drives operational reporting, performance management, and governance across telecom network and service operations. You will turn complex data into actionable insights, monitor KPIs and service commitments, strengthen data quality and controls, and support timely decisions and continuous improvement across technical teams, vendors, and leadership.

What you will do:

• Develop and maintain operational dashboards, scorecards, management reports, and executive summaries covering network, service, project, and business performance.
• Define and govern KPIs, KRIs, SLAs, reporting standards, data ownership, thresholds, and escalation processes.
• Monitor performance against targets and customer commitments; identify trends, gaps, risks, and corrective actions.
• Validate data accuracy, completeness, and consistency; resolve discrepancies with data owners.
• Coordinate governance meetings, service reviews, and performance forums; document decisions and track actions to closure.
• Maintain reporting calendars, approval workflows, audit evidence, and governance documentation.
• Support incident, problem, change, and service reporting, including root-cause trends and lessons learned.
• Prepare clear, actionable insights and recommendations for senior management and customers.
• Support audits, compliance reviews, control assessments, and remediation tracking.
• Partner with network, IT, finance, project, customer experience, and vendor teams to standardize reporting.
• Automate recurring reports and workflows to improve efficiency, accuracy, and transparency.
• Drive continuous improvement and guide stakeholders on reporting and governance best practices.

The skills you bring:

• 6–10+ years of experience in reporting, performance management, operational governance, business analysis, or service assurance, ideally in telecom, technology, or managed services.
• Proven ability to design dashboards, management reports, KPI frameworks, and performance scorecards.
• Strong analytical skills in trend analysis, variance analysis, root-cause assessment, and data-quality validation.
• Advanced Microsoft Excel and PowerPoint skills, plus experience with Power BI, Tableau, or similar visualization tools.
• Familiarity with SQL, data warehouses, ticketing platforms, OSS/BSS, or network performance systems.
• Knowledge of operational governance, audit controls, compliance, risk management, and action tracking.
• Understanding of incident, problem, change, and service management; ITIL knowledge is an advantage.
• Experience coordinating executive reviews, customer governance forums, audits, and cross-functional stakeholders.
• Exposure to reporting automation, scripting, or workflow optimization is desirable.
• Excellent communication, presentation, organization, stakeholder management, and problem-solving skills.
• Strong attention to detail, accountability, confidentiality, and ability to influence without direct authority.
• Bachelor's degree in Business, Engineering, Computer Science, Statistics, Information Systems, or a related field.
• Relevant certifications in Power BI, Tableau, ITIL, Lean Six Sigma, project management, or governance are an advantage.

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• The Packet Core & Cloud Infrastructure SME is responsible for the architecture, deployment, and operations of telecom packet core systems running on virtualized and cloud-native infrastructures. This role bridges telecom core network expertise with deep knowledge of cloud platforms, ensuring resilient, scalable, and high-performing environments for 4G/5G services.

What you will do:

• Design and manage cloud infrastructure supporting Packet Core (EPC, 5G NSA & 5GC)
• Deploy and support virtualized (VNF) and cloud-native (CNF) network functions
• Manage cloud platforms (OpenStack, Kubernetes) for telecom workloads
• Oversee infrastructure lifecycle: installation, upgrades, patching, and scaling
• Ensure high availability, redundancy, and disaster recovery (DR) readiness
• Perform capacity planning, performance tuning, and resource optimization
• Lead complex troubleshooting across network, compute, storage, and virtualization layers
• Drive automation and DevOps practices (CI/CD, Infrastructure as Code)
• Ensure compliance with security policies, hardening, and best practices
• Work closely with vendors, RAN, transport, and IT teams
• Participate in incident management, RCA, and escalation handling

The skills you bring:
Packet Core Knowledge

• Solid understanding of 2G/3G/4G EPC and 5G Core architectures
• Familiarity with call flows, signaling, and interfaces
• Protocol knowledge: GTP, Diameter, SCTP, PFCP, HTTP/2

Cloud Infrastructure Expertise

• Hands-on experience with:
• OpenStack (preferred for telecom cloud)
• Strong understanding of:
• Compute, storage, and networking in cloud environments
• Virtualization and container orchestration

Operations

• Strong troubleshooting and analytical skills
• Ability to operate in 24/7 critical environments

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• 6–10+ years of experience in telecom core networks and cloud infrastructure
• Certifications (preferred):
• Kubernetes (CKA/CKAD)
• OpenStack / VMware certifications

Preferred Experience

• Experience with Ericsson telco cloud platforms
• Exposure to 5G NSA & 5G SA deployments
• Knowledge of network slicing and edge/cloud-native architectures
• Familiarity with security, hardening, and compliance frameworks
• Experience in large-scale production environments

Key Attributes

• Strong ownership and accountability
• Excellent problem-solving and decision-making skills
• Effective communication and stakeholder management
• Ability to lead technical initiatives and mentor team