Latest Jobs at iRecharge Tech-Innovations

JOB SUMMARY

• Relationship Manager will be a professional responsible for developing and maintaining strong customer relationships, both within the company as well as with outside clients. The candidate will be good at seeking out new business opportunities for the company with the Electricity DISCO within his coverage areas as well as acquiring and retaining merchants whose transactional volume are expected to boost the organizations bottom line.

PERSONAL SPECIFICATION

• Track record of working with different stakeholders, leading small to medium teams, marketing and customer service. A great understanding of agency banking and the POS Business is a plus. Candidate should have excellent communication skills and an aptitude for fostering positive relationships.
• Responsibilities
• Manage relationship with the DISCO and key stakeholders.
• Client Relationship Management:
• Develop and maintain strong relationships with new and existing clients.
• Understand clients' financial goals and provide customized solutions.
• Act as the primary point of contact for client inquiries, concerns, and escalations.
• Product Knowledge:
• Stay updated on the organization's products, services, and features.
• Educate clients on the benefits and usage of Fintech products.
• Identify opportunities to cross-sell and upsell products based on client needs.
• Onboarding and Training:
• Assist clients in the onboarding process, ensuring a seamless experience.
• Provide training sessions to clients on using Fintech platforms and tools effectively.
• Risk Management:
• Assess and mitigate risks associated with client accounts.
• Monitor transactions for potential fraudulent activities and report any suspicious behavior.
• Customer Retention:
• Implement strategies to enhance customer retention and loyalty.
• Proactively address and resolve client issues to ensure high satisfaction levels.
• Collaboration:
• Collaborate with cross-functional teams, including Sales, Operations, and Product Development, to address client needs and improve overall customer experience.
• Market Research:
• Stay informed about industry trends, competitor products, and market developments.
• Provide feedback to the management team for product and service enhancements.
• Reporting:
• Generate and analyze reports related to client engagement, satisfaction, and key performance indicators.
• Present insights and recommendations to the management team.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES

• Bachelor’s degree in Business, Finance, or a related field.
• Proven experience as a Relationship Manager or similar role in the financial industry.
• Strong understanding of financial products, investment strategies, and Fintech trends.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a focus on delivering exceptional service.
• Ability to analyze data and provide insights for client improvement.
• Proficient in using CRM tools and other relevant software.
• Certification in Relationship Management or Financial Planning is a plus.

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Job Summary

• The IT Infrastructure Specialist is responsible for the daily management, maintenance, and operational support of the organization’s core IT systems and network infrastructure, ensuring their availability, performance, and security.

Key Responsibilities

• Install, configure, and manage physical and virtual servers, including Active Directory and group policies to ensure optimal performance.
• Monitor and maintain LAN/WAN infrastructure, manage VLAN configurations, and ensure consistent network availability and security.
• Provide Level 1 and 2 support for network, server, and application issues, escalating complex incidents to vendors or senior engineers.
• Manage IT helpdesk operations, resolve user issues within agreed SLAs, and facilitate onboarding and IT orientation for new employees.
• Enforce IT security standards, manage access controls, deploy system updates, and conduct routine backups and recovery tests.
• Administer and support infrastructure systems including CCTV, IP-PBX, access control, and power backup solutions (solar/inverter).
• Coordinate with external vendors for procurement and support services, while maintaining accurate records of all IT assets.

Requirements for the Role

• Bachelor’s degree in IT or a related field.
• 3-5 years of proven experience in IT Support, Systems Administration, or IT Operations.
• Critical Skill: Strong, methodical hardware, software, and network troubleshooting.
• Hands-on experience managing: Active Directory, Microsoft 365, Windows Server, and end-user device deployment.
• Practical experience with: IP-PBX, CCTV, and Access Control systems.
• Strong working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPNs.
• Experience with IT helpdesk ticketing systems and strong customer service skills.
• Relevant professional certifications (e.g., CompTIA A+/Network+, CCNA) are a strong advantage.