Job Vacancies at M-KOPA

• The main purpose of a Regional Retail Coordinator is to support retail shops, depots and stock points on day-to-day basis on logistics, stock, customer and sales service for smooth running and resolution of issues.

Duties

• Stock in shops: Mitigate stock shortage occurrence in the region by re-ordering understocked SKUs to individual shops
• Aged stock: Support FSMs, SEs and shops in aged stock returns and reallocations as well as in reporting lost phones
• DSR stock holding: Support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels
• Phone repairs: Manage the delivery of phones to repair center within SLA and customers pick repaired phones within SLA too
• Cancellations: Ensure cancellations within the region are closed in time.
• Resolve issues experienced by shop assistants as they arise
• Any other tasks assigned by the supervisor

Requirements

• At least 2 years of working in sales or retail field
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• A good leader with empathy ready to support low-level employees
• Clear communication on email, telephone, in person.
• Able to self-manage and take initiative without being micro-managed.
• At least a college diploma in a business-related field

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Role Overview:

• As an Expansion Officer, you will play a key support role in M-KOPA’s retail growth strategy. You’ll assist in identifying, evaluating, and onboarding new retail locations to bring our products closer to customers. This is a junior-level position ideal for someone passionate about retail development, data-driven decision-making, and making a social impact.

Key Responsibilities:

• Support the identification and evaluation of new retail locations across target regions.
• Conduct field visits and assist in site assessments, for setup
• Collaborate with cross-functional teams (Sales, Warehouse, Retail Operations, Legal, etc.) to support the setup of new outlets.
• Track, update and raise Pos for Rent and vendor payments
• Liaise with retail teams on issues of maintenance, repairs of facilities
• Monitor competitor activity and market trends to inform location strategy.
• Maintain accurate records of leases, Licences, vendor/Landlord engagements, and expansion documentation.
• Geo-mapping: Ensure the exact locations of depots and shops are uploaded on Geo Maps

Qualifications & Skills:

• Bachelor’s degree in business, Real Estate, Urban Planning, Economics, or a related field.
• 2 years of experience in retail operations or business development.
• Strong analytical and organizational skills with attention to detail.
• Proficiency in Microsoft Excel, Power point
• Excellent communication and interpersonal skills.
• Willingness to travel frequently for fieldwork and site assessments.
• Passion for financial inclusion and M-KOPA’s mission.

Nice to Have:

• Knowledge of local retail landscapes and customer behaviour.