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  • Posted: Aug 7, 2023
    Deadline: Not specified
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  • We are a social business committed to energy access and digital access in Africa. We make accessible to all innovative products that meet the needs of local populations to change their life. Baobab+ is available in Senegal, Mali, Madagascar and Ivory Coast. Baobab+ is part of Baobab Group, a digital finance group specializing in financial inclusion i...
    Read more about this company

     

    Regional IT & Applications Support Officer

    SPECIFIC FUNCTIONS

    • Installation and configuration of workstation and Network Administration
    • Support Users on Business Applications e.g. COMobile, TUNEs, T24 e.t.c and escalate when required.
    • Perform User Account Management and update the required records promptly.
    • Monitors the SMS usage of Core Banking Application and ensure the recharge is done promptly without failure.
    • Ensures all customers receives One Time Password (OTP) upon Phone number registration. Investigate & resolve any User/Customer experienced issues. Escalate unresolved issues to line supervisor & IT Manager within 4 business hours.
    • In collaboration with User Support Officer (USO) ensures periodic checks of all active customers have their Phone numbers registered. Escalate noncompliance to Operation/IT Management.
    • Build, perform systems administration and automate software deployment using Optitune.
    • In collaboration with the IT Operations & Infrastructure Manager, ensure the Firewalls are properly configured and functional.
    • Manage Credit bureau Users access creation and deactivation in branches.

    CREDIT INFORMATION

    • Submits credit/loan information of the customers to the bureaus regularly as regulated by CBN with accurate data.

    GENERAL FUNCTIONS

    • Ensures hardware is appropriately configured, used, managed and train users on their tools
    • Provide end User support for IT Infrastructure/Services and resolve anomalies within 48 hours with walk around for business continuity. No ticket should remain unattended to within 4 business hours.
    • Update inventories relating to the computer network and system and ensure integrity, confidential and availability of Company resources.
    • Keep all Windows devices updated, managed and reported. (No windows updates older than 10 days, No antivirus updates older than 3 days, 100% of PCs under management and valid licenses). Ensure mobile devices are reported on MDM and Optitune respectively.
    • Perform routine checks on all network devices under jurisdiction and report anomalies within 24hours to management while following up on resolution.

    Education / Experience:

    • University degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent
    • One year of working experience in a similar position
    • Significant experience in Information Technology management
    • CompTIA A+ Certification or training
    • MCP/MCSA training/ Certification (desired)

    go to method of application ยป

    Loan Officer

    Job Description

    Pre-loan Disbursement:

    • Promote/market Baobab’s products
    • Visit and evaluate potential client
    • Analyze financial data of clients
    • Prepare loan documents for Credit Committee
    • Post-loan Disbursement

    Follow-up on loan repayment.

    • Manage loan recovery from active and write-off clients until the last.
    • Assess the impact of a loan before renewal.

    Requirements

    • Candidates should possess an HND or B.Sc.
    • Basic Knowledge in Accounting & Math's
    • Previous work experience or training in sales
    • Applicants must be between the age of 20 - 35 years.
    • Applicants must reside within the job location

    Method of Application

    Use the link(s) below to apply on company website.

     

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