Fresh Jobs at Jaza Energy

About the job

• Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon.
• Resolving service interruptions at the Hub level and timely resolving customer complaints.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
• Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
• Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
• Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
• Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
• Identify potential growth problems and suggest prompt solutions
• Build and maintain relationships with local government officials, and represent the company in all legal affairs.

Qualifications

• Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
• Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
• Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
• Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
• Leading by example on the Jaza behaviours and compliance with the SOPs.

Must have skills

• Leadership skills
• Problem solving skills
• Time management
• Team management

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Position Overview:

• To support this rapid expansion, we're seeking highly skilled Field Service Engineers (FSE) who excel in powering and sustaining energy up time.
• In this pivotal role, you'll be instrumental in managing technical operations and swiftly resolving issues at the regional level.
• As an FSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy up time at our hubs.
• This role requires significant travel within Nigeria, as Jaza is expanding across the South-West states, with 21 hubs currently located in Oyo State.

This role involves owning and managing energy up time, optimizing system performance, troubleshooting and repairing technical issues, and driving continuous improvement through data analysis, reporting, and collaboration. The ideal candidate is someone with a strong technical/engineering background, capable of multitasking, taking initiative and working in a fast-paced environment.

Role and responsibilities:

• Ensure energy up time and power availability at sites by monitoring the system and quickly diagnosing and solving technical issues.
• Support the setup of new hubs, ensure connectivity, and perform routine hub energy system maintenance. You will either travel to the hubs or remotely troubleshoot and resolve issues.
• Overseeing the installation and configuration of solar panels, electrical wiring, and associated equipment.
• Collaborate with Jaza Stars and the data team to diagnose and resolve technical challenges.
• Document field activities and keep accurate Hub Equipment and product component inventory records.
• Regularly prepare reports on hub health and other technical issues, to be submitted to the Regional Service Engineer.

Qualifications :

• Proven expertise in and a deep understanding of installing or ensuring up time of energy systems. Ideally, this includes work with both diesel and solar systems.
• Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges. Strong commitment to safety and compliance with HSE standards.
• Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
• Ability to work independently and effectively in a team environment.
• Passion for our mission of increasing energy access.
• Open to learning and tech-savvy.
• Bachelor degree in Electrical Engineering or related field.