Receptionist (Experienced) at EKO Hotels & Suites

Job Summary:

• AS an Experienced Receptionist, vou will be the first point of contact for our guests, delivering exceptional customer service while ensuring seamless front office operations,
• You will be responsible for managing guest check-ins and check-outs, handling reservations, responding to guest inquiries, and maintaining the highest standards of professionalism.
• Your excellent communication skills, attention to detail, and commitment to guest satisfaction will contribute to creating memorable guest experiences.
• Candidates must have years of experience as a Receptionist in a hotel environment, preferably a 5•star hotel.

Key Responsibilities:

• Manage guest room assignments, and key cards
• Handle guest inquiries, requests, and complaints
• Process reservations, cancellations, and modifications
• Maintain accurate records and reports
• Collaborate With Other departments to enhance guest experiences
• Ensure compliance With hotel policies, procedures, and safety standards
• Handle cash, credit card transactions, and foreign exchange

Requirements

• 3-5 years Of experience as a Receptionist in hotel environment _
• High school diploma Or equivalent
• Certification in hospitality or customer service (desirable)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work flexible hours, Including evenings, weekends, and holidays
• Fluency in English (additional languages beneficial)
• proficient in hotel operating systems Opera, Marriott)

Preferred Qualifications

• Experience in a luxury hotel or resort
• Knowledge of hospitality industry standards and best practices
• Certification in customer service or hospitality
• Familiarity with property management systems
• Strong organizational and time management skills