Project Manager at EHA Clinics

Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 
• The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff.
• S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
• S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities   
Purpose:

• Provide expert, strategic advice, guidance and support to the REACH management team and other key stakeholders to ensure the design, development and implementation of high-quality, innovative partnership and relationship management strategies, systems, and processes.
• Contribute to specialised projects and undertake research to identify new and prospective partners across both the government and non-government sectors which maximise opportunities for shared value.

Engagement:

• Develop, build and maintain strong working relationships with key internal and external stakeholders through effective communication, negotiation, and issues management to foster collaboration, leverage expertise and maximise partnership opportunities.
• Provide specialist expertise and advice in team management, business, activity and performance planning and reporting to align partnership resources with key strategic objectives and priorities effectively.
• Manage the negotiation, development, and implementation of all relevant partnership agreements and documentation including Memoranda of Understanding (MOUs) and Service Level Agreements (SLAs), to ensure compliance with legislative, departmental and project requirements and to support the development of enduring and mutually beneficial partnerships.
• Organise community health events to promote our services and memberships.

Delivery:

• Identify, anticipate, and respond to current and future issues and priorities, and devise and recommend appropriate solutions to complex problems and issues, to mitigate risks and support continuous improvement across all partnership activities.
• Supervise hiring, supervision, and training of full-time and ad-hoc staff

Targeted Specialized Knowledge 

• University Degree in the Social Sciences, Statistics, Business Administration, Economics, Public Health or another relevant field; a Master’s degree is an advantage
• Minimum of 5 years of work experience with demonstrated results in project, program and / or portfolio management.
• Minimum 2 year of work experience with demonstrated results in data collection, data analysis, data visualization, survey design, statistics and / or field-level M&E or quality assurance
• Advanced computer skills, particularly in Excel / Google Sheets, database and statistical applications
• Strong technical writing skills, including management and / or programmatic reports, project proposals, scientific manuscripts, SOPs and / or manuals; 
• Demonstrated research and presentation skills; at least one presentation given at an external event (conference, panel, etc.);
• Experience designing and delivering training / workshops; 
• Excellent interpersonal, communication, critical thinking, problem-solving, team working and team building skills; excellent organizational and time management skills.