Job Openings at Intersos

General context of the project
According to the Nigeria Humanitarian Response Plan 2022, 8.4 million people are in need of humanitarian assistance in the north-east and north-west of the country, with the majority of them being women and children who are facing significant protection risks. The people in need is likely to increase due to continuation of insecurity in the intervention areas with IDPs fleeing to relatively safer places.
INTERSOS has been rendering humanitarian responses in Nigeria since 2016, providing life-saving support from the most affected communities such as health and nutrition, covid-19 response and vaccination, protection, food security and livelihoods, shelter, access to clean water and sanitation, camp coordination, and common warehouse management.

General purpose of the position
As a member of the Senior Management Team (SMT), the Programme Coordinator will jointly ensure the management and development of the country programmes. The Programme Coordinator leads the planning, implementation and monitoring of all projects in coordination with the concerned technical coordinators to apply integrated approach for synergies across sectors. The Programme Coordinator shall ensure timely and efficient programme implementation, and most importantly the quality of projects and programmes in terms of their impact.
Leading the M&E team, the Programme Coordinator also guides the programme strategy and development of future programmes. Together with the Head of Mission, the Programme Coordinator represents INTERSOS to donors and partners, ensuring that INTERSOS is recognised for its programme expertise and field experience. Furthermore, the Programme Coordinator engages in medium and long-term planning and strategy activities, ensures continuous quality improvement of programmes and contributes towards a successful environment for the programme staff.

Main responsibilities and tasks
Programme Management:

• Lead the programme strategy development and implementation of the Country Strategic Plan
• Ensure that the overall programme is designed, managed and implemented in conformity to INTERSOS policies, strategy and guidelines.
• Ensure effective leadership and management of INTERSOS Nigeria programme through line management and coordination with all sectoral teams
• Ensure timely and high-quality reporting is done by all programmes to donors
• Ensure project developed meets high standards in terms of design, implementation and M&E through proper Project Cycle Management
• Prepare programme budgets collaboratively with programme and finance staff
• Track programme expenditure through monthly programme review meetings using financial expenditure reports prepared by the finance department.
• Ensure compliance to donor policies, procedures and procurement
• Fundraising and proposal development:
• Conduct regular context analysis (incl. the country’s socio-economic situation, (donor) trends, needs and gaps), as well as stakeholder analysis
• Identify funding opportunities;
• Lead proposal writing processes from a programme perspective and coordinates with other departments
• Contribute to the identification of potential relevant international and/or local partners (private sector partners, national and international NGOs, think tanks, academia, etc.) to be included in proposals
• Liaise with Technical Coordinator to contribute to the ToRs of assessments to be conducted for proposal development and to request their input in the logframe development
• Contribute to the development of fundraising documents (including expression of Interests/ Concept Notes/ Proposals) in line with INTERSOS country strategy and donor requirements and in close collaboration with INTERSOS HQ and finance
• Liaise with Head of Base, Project Managers and Technical Coordinators to ensure that proposals are relevant and technically sound
• Integrate learning from previous interventions (e.g. lessons learnt and best practices) into new proposals
• Involve Finance, Logistics, M&E, Technical Coordinators and Security teams in the development of fundraising documents, particularly finance for the budget and logistics in case of specific donor procurement rules

External relations:

• Maintain active and regular working relationships with donors
• Maintain active and regular working relationships with other NGOs, UN agencies, clusters, working groups and consortia
• Regularly update a directory of donors, international and local NGOs, other partners and stakeholders
• Active engagement and coordination with the relevant national and local authorities as required by INTERSOS registration/legal status in country
• In the absence of Technical Coordinators, represent INTERSOS in key clusters and working group meetings

Grant Management:

• Contribute to addressing in a timely manner all comments by donors on proposals in liaison with relevant staff in country and INTERSOS HQ and finance
• Read thoroughly all contracts before signature, seeking INTERSOS HQ and finance advice when required
• Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, and Finance, Logistics, M&E, Technical Coordinators and Security teams’ team
• When any issue is identified in meeting deliverables in the given timeframe and budget, inform relevant staff in country and seek INTERSOS HQ Program Department advice on potential solutions that would meet donor rules

Reporting:

• Lead the kick-off planning and close out review meetings for each project
• Write quality narrative reports, reflecting the progress and status of projects in a transparent, timely and professional manner, in liaison with INTERSOS HQ and finance, which will contribute ultimately to steady cash inflow
• Liaise with section Heads (Finance, Logistics, M&E, Technical Coordinators and Security teams) teams when preparing reports, especially with finance to ensure greater coherence between financial and narrative reports by crosschecking the matching of data in the narrative and financial reports
• Contribute to the monthly update of the INTERSOS and ensure smooth and regular communication with INTERSOS HQ
• Ensure ad hoc requests from donors are addressed in liaison with the HoM, programme and support teams
• Ensure proper reporting of the various projects implemented in country

Human Resource Management:

• In consultation with the Head of Mission, plan HR needs, capacity building needs for senior program staff an enough human resources for the programme to meet its objectives
• Ensure coherent policy towards recruitment, remuneration and bonuses across the country programme
• Documentation and Learning:
• Ensure that all programmes properly retain programme learning for future projects, and that all information is properly documented.
• Ensure that all official programme documentation is properly stored and available for the future

Required profile and experience
Education
University degree (preferably Master or Post graduate) in international development, social science, public health, international relations, conflict and security, or other relevant disciplines.

Professional Experience
Minimum 5 years of experience in senior leadership role within technical expertise in a humanitarian/ recovery context
Experience in conflict/post-conflict contexts, with experience in leading emergency responses, access and security analysis and management

Professional Requirements
Completed relevant trainings in Project Management, Monitoring and Evaluation, Proposal Writing, Humanitarian Coordination, Safety and Security Management, etc.

Languages
English - fluent in spoken and written.

Personal Requirements

• Strong leadership skills
• Excellent team-working and team-building skills, as well as ability to work under high pressure and with flexibility
• Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team
• Problem solver, dynamic, mature
• Confidently able to deal with authorities and donors
• Proactive approach to work
• Able to work independently as well as being a strong team player
• Flexibility, capacity of managing stress, good diplomatic skills
• Flexibility in staying in guest house provided

go to method of application »

General purpose of the position

The role holder is responsible for the technical supervision and coordination of all protection-related activities in the assigned areas. S/he provides appropriate and timely oversight on the supervision of case management services; supporting, coaching and overseeing the work of protection officers, ensuring that the training needs and capacity building for case worker teams and protection officers are addressed in a timely fashion, harmonised across LGAs and that protection services and activities are delivered in line with INTERSOS and international quality standards.

Tasks and Main Responsibilities

• Regularly verifies the status of the case management database, conduct case reviews and provide feedback to the Protection Officers, ensuring that cases meet and maintain compliance with established SOPs and minimum standards in case management.
• Supports the planning, implementation and reporting on all protection activities via project workplans, schedules, team management and the availability of materials; supporting a positive team dynamic and a healthy work environment.
• Ensures an equal division of the overall workload, timely follow-up on targets and flag issues to the Project Manager and Protection Coordinator.

Provides individual supervision sessions on a weekly basis to each Protection Officer, supporting and coaching them on their duties using various methods; enabling their ability to find solutions and respond appropriately to daily challenges;

• Compiles all reporting on case management, general protection activities and PSS activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Protection Coordinator for further handling.

Supports the MEAL team in the compilation of the monthly 5Ws, GBVIMS reports and other reports as needed. Liaising with MEAL Protection Focal Point and reconcile gaps in reporting on a monthly basis;

• Oversees the proper and safe filing, archiving and information-sharing of case management files to maintain data confidentiality as per INTERSOS and international standards. Ensure that all teams are trained in data protection and confidentiality; and enforce the adherence to protection principles, codes of conduct and internal SOPs
• Carries out all tasks respecting key protection principles, including but not limited to; do no harm; non-discrimination; confidentiality, accountability, and; need-to-know principles.
• Contribute to the design and execution of project assessments, regular service mapping, updates to the service directory, the development of referral systems per area, and project data collection (surveys, pre and post-tests, etc…). Identifying Protection trends and reporting gaps in the availability, access and quality of protection services in the assigned area;
• Flags protection and security issues and contribute to the identification of appropriate responses via regular data review and the submission of protection reports;
• Harmonizes guidance and support for the planning and implementation of awareness raising activities, focus group discussions, PSS activities in the WGFS and training workshops as instructed by the supervisory/managerial team;
• Participate in external meetings, representing INTERSOS as needed, with an emphasis on trainings on protection monitoring, general protection trends, and challenges;
• Supports the development, updating and local adaptation of protection tools and training material and deliver step-down trainings on these as needed for the field;
• Supports donor reporting and project development and protection strategies at the macro level as required;

Position Requirements

Professional requirements

• Minimum 3-year of supervisory experience with an INGO, NGOs and/or local authorities in Nigeria;
• University degree in a related field (e.g. Social Work, Psychology, Law, etc…);
• Strong technical knowledge of general protection concerns and case management with an emphasis on GBV cases;

Personal requirements

• Advanced computer literacy (Microsoft Office Suite, e-mail, internet, etc…);
• Excellent interpersonal, communication, writing and reporting skills;
• Excellent leadership, planning, organization, people management, time management and project management skills;
• Ability to work both independently and as part of a team;
• Ability and motivation to work well with authorities, leaders and communities;
• Willing to work extra hours and available at the weekend for emergency cases;
• Capacity to work under pressure and willingness to work and live in a complex context;
• Fluency in English, Kanuri and Hausa.

Application deadline: apply no later than 4th March 2022 at 4:00 PM