Job Openings at Metro Africa Xpress (MAX.NG)

Job Description

• We are looking for an Innovative Product Support Specialist, who will work closely with relevant Product team members.
• You will be a strategic thinker with strong organisational and problem-solving skills
• You will have strong research experience, an analytical mind and outstanding presentation skills.
• You will be highly analytical, a a self-starter, result oriented and able to thrive in an entrepreneurial and fast paced environment.
• We are committed to and encourage equal opportunity.

What You’ll Do

• Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly.
• Support the team in pre and post product deployment.
• Managing product models to ensure they are up to standard in fulfilling product implementation goals.
• Monitor and effect the adherence of guiding product policies and goals
• Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
• Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience.
• Manage and remove obsolete products.
• Complete all works necessary to support market research need.
• Conduct discovery calls & onboarding calls with users to address customer technical needs.
• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.

What You’ll Need

• Bachelor’s Degree in Finance, Marketing, Business Administration or other relevant fields
• 2 years of product management support experience, leading strategic and operational initiatives
• Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.
• Ability to manage stakeholders
• Excellent analytical, decision-making, and problem-solving skills
• Competence to analyze financial and non-financial data
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
• Excellent knowledge and use of existing software packages (Power BI).

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Job Description

• We are looking for a reliable and seasoned Technician who will be responsible for promptly and efficiently maintaining the fleet of vehicles within the system.
• The Ideal candidate will bring fresh knowledge of best practices, identify research needs in the technical space roadmap, actively manage and facilitate communications with stakeholders, and be responsible for supporting the ongoing development within the team.

What You’ll Do

• Perform vehicle routine and corrective maintenance.
• Assess and diagnose problems with faulty vehicles.
• Replace and repair defective parts and materials.
• Efficiently maintain assets within agreed SLA
• Store and account for old and replaced parts.
• Generate maintenance reports.
• Work with other technicians to solve multifaceted problems.
• Verify vehicle serviceability by conducting test drives, adjusting controls and systems.
• Visit workshops during repair to ensure new and original spare parts are fixed on our vehicles
• Assistance in emergency rescue of MAX vehicles
• Provision of reports on every vehicle repair work
• Carry out periodic spare part price survey
• Report on activities within the workshop.

What You’ll Need

• Candidates should possess an SSCE / GCE / NECO qualification
• Good communication skills
• Minimum of 4 year(s) stand-alone Mechanical experience
• The ability to manage resources.