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  • Posted: May 12, 2022
    Deadline: May 19, 2022
  • MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potent...
    Read more about this company


    Product Support Specialist

    Job Description

    • We are looking for an Innovative Product Support Specialist, who will work closely with relevant Product team members.
    • You will be a strategic thinker with strong organisational and problem-solving skills
    • You will have strong research experience, an analytical mind and outstanding presentation skills.
    • You will be highly analytical, a a self-starter, result oriented and able to thrive in an entrepreneurial and fast paced environment.
    • We are committed to and encourage equal opportunity.

    What You’ll Do

    • Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly.
    • Support the team in pre and post product deployment.
    • Managing product models to ensure they are up to standard in fulfilling product implementation goals.
    • Monitor and effect the adherence of guiding product policies and goals
    • Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
    • Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience.
    • Manage and remove obsolete products.
    • Complete all works necessary to support market research need.
    • Conduct discovery calls & onboarding calls with users to address customer technical needs.
    • Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.

    What You’ll Need

    • Bachelor’s Degree in Finance, Marketing, Business Administration or other relevant fields
    • 2 years of product management support experience, leading strategic and operational initiatives
    • Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.
    • Ability to manage stakeholders
    • Excellent analytical, decision-making, and problem-solving skills
    • Competence to analyze financial and non-financial data
    • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
    • Excellent knowledge and use of existing software packages (Power BI).

    Method of Application

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