Job Openings at M-KOPA

About the job

• We are looking for a Product Manager to help drive M-KOPA’s mission of building transformative lifetime financial partnerships with our customers.
• This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.

About Us

• We foster a low-ego environment where diversity, innovation, and collaboration drive both commercial growth and social impact. Our team values psychological safety and takes a discovery-first approach to problem solving. You'll be empowered to make data-driven decisions and clear cases for prioritization of solutions in a domain that you have a high degree of ownership over.
• We are looking for a technical and/or analytical PM for this role — if you have a fondness for engineering and/or you love digging into data, you might be a good fit!

In this role, you would be responsible for:

• Owning the strategic direction and evolution of critical engineering systems and business processes
• Working with engineers to drive continuous improvement in our systems’ capabilities
• Partnering with data scientists and analysts to understand user needs and implement novel methodologies
• Getting feedback from customers and customer care teams to understand customer pain points
• Analyzing data to understand the largest areas of opportunity for further improvements

This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.

Your application should demonstrate:

• 3+ years of product management experience
• Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Experience in data-driven decision making and strategy development
• Experience with agile methodologies and cross-functional team leadership
• Nice to have: Experience with data science models

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About the job

• M-KOPA is looking for a Senior Sourcing Manager to join our Supply Chain Operations team and lead global Second Life Device Sourcing.
• In this role, you will lead the global sourcing and lifecycle management of second Life Phones, drive supplier relationships, and ensure seamless transitions to new device models. You’ll take charge of sourcing processes, develop strategic supplier partnerships, and mentor a high-performing sourcing team to deliver measurable business outcomes.

What You’ll Be Doing

Sourcing Leadership:

• Lead multi-sourcing efforts for 2nd Life Phones, negotiating competitive terms and ensuring the timely supply of products that meet market demands.
• Implement inventory optimization strategies and ensure sufficient supplier coverage (at least two suppliers per device per country).
• Oversee distributor onboarding, ensuring partnerships align with M-KOPA’s objectives.

Product Management:

• Manage new phone model transitions, verifying technical compatibility for each market.
• Coordinate with the Market and 2nd Life Project Management teams to ensure successful product launches and lifecycle management.

Supplier Relationship Management:

• Own supplier relationships, acting as the primary point of contact while prioritizing M-KOPA’s interests.
• Provide ongoing support for new and existing products, and coordinate with legal teams to develop supplier contracts and agreements.

Team Development:

• Mentor and develop a team of sourcing professionals, fostering a culture of high performance and continuous improvement.

Who We’re Looking For

• A Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• Experience in strategic sourcing or procurement, preferably with 2nd life/refurbished phones.
• Proven expertise in supplier relationship management, negotiation, and category management strategies.
• Technical knowledge to assess phone and market compatibility.
• Strong analytical skills to interpret data and make informed decisions.
• Excellent communication, leadership, and stakeholder management abilities.
• Familiarity with sourcing tools and software

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About the job

• We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.
• As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA's innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.

About Us

• At M-KOPA, we believe in empowering our customers through affordable and accessible financial solutions. In this role, you’ll develop a deep understanding of our products to help customers unlock new opportunities, driving financial inclusion and innovation in underserved communities.
• Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.\
• You will report directly to the Telesales Team Lead.

Expertise

Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:

• Qualifications: HND/Bachelor’s degree in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

• Strong verbal and written communication skills.
• Proficiency in MS Excel.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

Key Responsibilities

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.

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About the job

• We are looking for a highly motivated and data-driven individual to join our team as a Growth Campaign Manager for Digital Financial Services at M-KOPA. As a Growth Campaign Manager, you will play a crucial role in developing and executing growth campaigns that focus on maximizing customer retention and optimizing customer journeys. You will work closely with cross-functional teams to drive impactful campaigns that enhance our customer experience and loyalty.
• This role offers the opportunity to drive significant customer and business impact. You will be a member of a small team with the big responsibility of driving the growth of M-KOPA’s Digital Financial Services products, which enable M-KOPA’s mission of becoming a transformative lifetime financial partner to our customers. You'll work cross-functionally with product managers, credit analysts, and commercial operators across multiple countries.
• We are looking for someone with growth experience who is excited about taking on big challenges within a growing team — if that sounds fun to you, you might be a fit!

In this role, you would be responsible for:

• Developing and executing growth campaigns. You will create and manage weekly growth campaigns. You will identify key customer segments and tailor campaigns to suit them. And you will utilize various marketing channels, including SMS, in-app notifications, and social media to execute campaigns. 
• Conducting A/B testing. You will plan and conduct A/B tests to optimize campaign performance and identify areas for improvement. You will analyze and interpret test results to make data-driven decisions and iterate on campaign strategies. 
• Tracking and analyzing campaign results. You will define the core campaign metrics needed to achieve growth objectives and KPIs. You will monitor and measure the effectiveness of growth campaigns against those metrics. You will prepare and present campaign performance reports to stakeholders, providing actionable insights. 
• Optimizing customer journeys. You will utilize customer data and insights to identify pain points and opportunities in the customer journey. You will propose and implement improvements to existing customer journeys to improve conversion rates. 
• Collaborating with cross-functional teams. You will work closely with the marketing, product, commercial, customer care, and data analytics teams to align campaign strategies with broader business objectives. You will leverage customer feedback and data to improve overall conversion rates. 
• This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.

Your application should demonstrate:

• 3+ years working in relevant roles
• Proven experience in developing and executing growth campaigns. Experience in B2C companies is a plus!
• Proficiency in A/B testing methodologies and campaign optimization techniques
• Familiarity with marketing automation platforms and customer segmentation strategies
• That you are extremely results-focused and are a self-starter, with excellent decision-making and problem-solving skills
• A proactive and creative mindset to explore new approaches
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• We are looking to fill this position in both Kenya and Nigeria. If you are based in Kenya, you must be fluent in Kiswahili; if you are based in Nigeria, you must be fluent in Pidgin and preferably also least 1 local language.