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  • Posted: Jan 17, 2025
    Deadline: Not specified
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    M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of cus...
    Read more about this company

     

    Product Manager - Retention

    About the job

    • We are looking for a Product Manager to help drive M-KOPA’s mission of building transformative lifetime financial partnerships with our customers.
    • This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.

    About Us

    • We foster a low-ego environment where diversity, innovation, and collaboration drive both commercial growth and social impact. Our team values psychological safety and takes a discovery-first approach to problem solving. You'll be empowered to make data-driven decisions and clear cases for prioritization of solutions in a domain that you have a high degree of ownership over.
    • We are looking for a technical and/or analytical PM for this role — if you have a fondness for engineering and/or you love digging into data, you might be a good fit!

    In this role, you would be responsible for:

    • Owning the strategic direction and evolution of critical engineering systems and business processes
    • Working with engineers to drive continuous improvement in our systems’ capabilities
    • Partnering with data scientists and analysts to understand user needs and implement novel methodologies
    • Getting feedback from customers and customer care teams to understand customer pain points
    • Analyzing data to understand the largest areas of opportunity for further improvements

    This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.

    Your application should demonstrate:

    • 3+ years of product management experience
    • Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis
    • Proven ability in solving technical and/or analytical problems
    • Ability to work with diverse, distributed teams across multiple countries
    • Strong interpersonal, communication, and collaboration skills
    • Experience in data-driven decision making and strategy development
    • Experience with agile methodologies and cross-functional team leadership
    • Nice to have: Experience with data science models

    Method of Application

    Interested and qualified? Go to M-KOPA on jobs.ashbyhq.com to apply

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