Latest Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

About The Role

• As a Product Manager, you will be responsible for solving business objectives in line with customer needs, developing user requirements and translating them to user experiences and product requirement documents. You will be the vital link between our engineering capacity and our core business objectives with responsibility for the successful implementation and deployment of products that our customers love by driving user research, gathering product requirements, and implementing, testing and deploying our software products features. You will also work closely with the design, engineering, marketing, compliance, legal & other related teams to define and execute the next important thing to work on.

Responsibilities

Business Development

• Work closely with Business Leadership in driving key objectives and results for the business unit.
• Own and develop relationships with partners, working with them to optimize and enhance our integration.
• Handle internal and external project communication.

User Discovery

• Create, plan and execute user research workshops that drive business objectives.
• Conduct user research using appropriate research methodologies.
• Systematically create and explore opportunities and solutions for ideas that solve customer problems.
• Distill and present research findings to key stakeholders.
• Work closely with designers in crafting ideas to test.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

Usability Testing

• Design and execute appropriate usability tests for a product or feature.
• Collate, analyze and report on findings to key stakeholders.

Product Design

• Develop, test & iteratively improve low-fidelity wireframes for features and products.
• Coordinate product design (high fidelity & prototypes) efforts using validated theories.

Product Development

• Defined tested and verified customer requirements to the engineering team, working closely with Technical Product Management to deliver features to required specifications.
• Perform quality assurance to ensure the solution being delivered is in line with the customer's requirements.

Product Analytics

• Define, set up and monitor key product OKPs & KPIs in line with the business objectives.
• Gather and analyze customer feedback.
• Generate insights and recommendations based on product usage and report findings to stakeholders.

Other

• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Report on common sources of technical issues or questions and make recommendations to the product team.
• Work closely with marketing in designing awareness, sales and go-to-market campaigns.

Requirements

• The candidate must have 5+ years of experience in product management in complex/matrix environments with some expertise in user experience. Preferably within a fintech, banking or technology organization.
• Proficiency in various user research techniques.
• Proficiency in various user usability testing techniques.
• Proficiency in various user data analysis tools and techniques.
• Effectively and appropriately communicate with various internal & external stakeholders.
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• Strong experience in a dynamic product management role.
• Ability to efficiently manage and juggle multiple responsibilities.
• Experience in working with several cross-functional teams - engineering, marketing, legal, etc.
• Diplomatically present your findings across to encourage buy-in.
• Excellent planning, problem-solving and strategic thinking skills.
• Experience leading multiple and distributed teams.
• Solid experience in writing SQL queries
• Strong knowledge in generating process documentation
• Experience designing or creating user interfaces.

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About the Role

• We’re seeking an exceptional and visionary Head of Facilities to lead our nationwide facilities function. This strategic leadership role will oversee all facilities operations across multiple regions, guiding Regional Facilities Managers and their teams to deliver world-class, safe, compliant, and brand-aligned work environments. 
• The ideal candidate will excel at developing both short-term operational plans and long-term infrastructure strategies, with a proven ability to align facilities development with business growth.
• This person will combine strong leadership with technical expertise, budget acumen, and the ability to set and enforce standards across the country. 
• All successful candidates must demonstrate a track record in multi-site facilities leadership, strategic planning, and organizational development — as well as holding a valid HSE certification.

Role Overview

• The Head of Facilities will be responsible for the strategic oversight, planning, and execution of all facilities operations across Moniepoint MFB’s nationwide footprint.
• This role will manage and mentor a team of Regional Facilities Managers, ensuring consistency in operational standards, safety compliance, vendor management, and cost efficiency.
• In addition to day-to-day oversight, the Head of Facilities will lead the development of scalable infrastructure strategies, evaluate and mitigate operational risks, and ensure that all Moniepoint facilities reflect our brand standards and operational requirements.
• This role will require close collaboration with executive leadership, functional heads, and external partners to ensure that our facilities support the evolving needs of the business.

Responsibilities
Strategic Leadership and Planning:

• Develop and implement national facilities strategies aligned with Moniepoint’s business objectives.
• Lead short-term and long-term planning for workspace expansion, optimization, and modernization.
• Establish nationwide facilities standards, policies, and SOPs to ensure operational consistency.
• Identify emerging infrastructure needs and propose proactive solutions.

Team Management and Development:

• Lead, mentor, and evaluate Regional Facilities Managers to drive performance excellence.
• Identify and coordinate training programs to upskill all members of the facilities team.
• Foster a high-performance culture based on accountability, collaboration, and innovation.
• Conduct regular team meetings and performance reviews to align regional activities with national goals.

Facilities Operations Oversight:

• Oversee all daily operations, maintenance, and compliance activities across all Moniepoint facilities.
• Ensure that all facilities adhere to HSE, regulatory, and company standards.
• Drive preventive maintenance programs and ensure rapid resolution of operational issues.

Budget and Cost Management:

• Prepare, manage, and monitor the national facilities budget.
• Approve regional facilities expenditure and ensure budget discipline.
• Identify and implement cost-saving measures while maintaining operational quality and safety.

Project Management and Infrastructure Development:

• Oversee end-to-end delivery of major facility projects, including acquisitions, upgrades, and relocations.
• Approve all architectural designs, 2D/3D layouts, and space plans before execution.
• Monitor project timelines, budgets, and quality metrics at the national level.

Vendor and Contractor Governance:

• Establish and manage strategic vendor partnerships for construction, maintenance, and facility services.
• Ensure vendor compliance with SLAs and performance standards across all regions.
• Oversee national procurement processes for facilities-related services and assets.

Reporting and Stakeholder Engagement:

• Provide regular reports to executive leadership on facilities performance, budget status, and strategic initiatives.
• Maintain transparent communication with stakeholders on ongoing projects and operational matters.
• Use data and KPIs to evaluate facilities effectiveness and guide decision-making.

Candidate Abilities & Personality requirements:

• An organised and assertive individual who is proactive, creative, and resourceful.
• An outstanding team player and self-starter, able to work with minimum supervision.
• Great at staying calm and diplomatic under intense pressure.
• Able to manage own time and prioritise work to ensure deadlines are met and targets achieved, and take personal responsibility for own work and actions.
• Able to work within a secure and confidential environment, maintain confidentiality and demonstrate tact and diplomacy at all times.
• Able to use own initiative and make simple or business-critical decisions as required.
• Clear verbal communicator with excellent telephone manners.
• Able to work accurately with excellent attention to detail at all times.
• Ability to liaise with staff at all levels, both internally and externally.
• Able to develop excellent working relationships both internally and externally.
• Excellent organisational skills.
• Knowledge and commitment to safe work practices and Occupational Health and Safety (OHS) policies and procedures
• Knowledge of safe lifting, working at heights practices and manual handling techniques
• Ability to identify risks to staff safety and take all practical measures to protect staff and visitors where a risk has been identified.
• Demonstrates strong interpersonal skills and a professional manner and approach at all times including an equable temperament and a neat appearance.
• Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions.
• Availability to travel to various locations as required

Key Performance Indicators

• Quality of specific deliverables.
• Internal customer satisfaction.
• Internal process quality

Educational Qualifications
To Succeed in this role we think you should have:

• Bachelor’s Degree in Facilities Management, Architecture, Engineering, Building Technology, or a related field (Master’s degree is an advantage).

Experience:

• Minimum of 10 years’ experience in multi-site facilities management, infrastructure strategy, and project leadership.
• Proven experience leading large teams and managing facilities in a high-growth, multi-location organization.
• Strong track record of strategic planning and execution of nationwide infrastructure programs.

Skills:

• Exceptional leadership and people management skills.
• Strategic thinking with a strong operational execution ability.
• Proficiency in architectural design and visualization tools (AutoCAD, Revit, SketchUp, etc.).
• Advanced project management and organizational capabilities.
• Strong financial management and budgeting skills.
• Effective communication, negotiation, and stakeholder engagement skills.

Certifications:

• Valid HSE certification (e.g., NEBOSH, OSHA, ISO 45001) is mandatory.
• Project management certifications such as PMP or PRINCE2 are a strong advantage.
• Membership in a professional body (e.g., IFMA, ARCON) is a plus.