Jobs at Moniepoint Inc.

About the Role

• As a Product Design Manager, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence. Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
• This role requires strong leadership, UX/UI expertise, and cross-functional collaboration. 
• You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.

What you’ll do

• Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
• Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
• Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
• Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
• Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
• Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
• Ensure design consistency and scalability through the use of design systems and atomic design principles.
• Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
• Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.

What you need to succeed

• A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
• Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
• Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
• Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
• Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
• Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
• Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.

What you’ll get

• A leadership role in shaping the future of fintech - your work will influence design strategy and impact millions of users.
• Opportunities for career growth - mentorship, leadership development, and the ability to scale and shape a high-performing design team.
• Autonomy and influence - own design decisions, drive cross-functional collaboration, and define best practices.
• A high-performing and collaborative team - work alongside talented designers, engineers, and product managers in a culture that values design excellence.
• A culture of experimentation - we encourage bold ideas, rapid iteration, and data-driven design improvements.
• Competitive compensation and benefits.
• Remote-friendly work culture with support for professional development and engagement with the design community.

What to expect in the hiring process

• Application & portfolio review: we assess your experience, leadership impact, and UX case studies that demonstrate strategic thinking, process, and measurable outcomes.
• Preliminary phone call with recruiter: a brief conversation to discuss your background, leadership experience, and expectations.
• Interview with senior leadership: a deep dive into your leadership approach, design philosophy, and ability to drive impact. This includes a discussion on past projects and collaboration with cross-functional teams.
• Design leadership challenge: a scenario-based assessment to assess both strategic thinking and leadership skills while balancing UX/UI expertise.
• Final executive conversation: a discussion with senior leadership to assess alignment with our vision, strategic thinking, and team-building philosophy.

go to method of application »

About the Role

• As a Product Design Lead, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence. Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
• This role requires strong leadership, UX/UI expertise, and cross-functional collaboration. 
• You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.

What you’ll do

• Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
• Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
• Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
• Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
• Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
• Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
• Ensure design consistency and scalability through the use of design systems and atomic design principles.
• Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
• Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.

What you need to succeed

• A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
• Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
• Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
• Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
• Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
• Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
• Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.

What you’ll get

• A leadership role in shaping the future of fintech - your work will influence design strategy and impact millions of users.
• Opportunities for career growth - mentorship, leadership development, and the ability to scale and shape a high-performing design team.
• Autonomy and influence - own design decisions, drive cross-functional collaboration, and define best practices.
• A high-performing and collaborative team - work alongside talented designers, engineers, and product managers in a culture that values design excellence.
• A culture of experimentation - we encourage bold ideas, rapid iteration, and data-driven design improvements.
• Competitive compensation and benefits.
• Remote-friendly work culture with support for professional development and engagement with the design community.

What to expect in the hiring process

• Application & portfolio review: we assess your experience, leadership impact, and UX case studies that demonstrate strategic thinking, process, and measurable outcomes.
• Preliminary phone call with recruiter: a brief conversation to discuss your background, leadership experience, and expectations.
• Interview with senior leadership: a deep dive into your leadership approach, design philosophy, and ability to drive impact. This includes a discussion on past projects and collaboration with cross-functional teams.
• Design leadership challenge: a scenario-based assessment to assess both strategic thinking and leadership skills while balancing UX/UI expertise.
• Final executive conversation: a discussion with senior leadership to assess alignment with our vision, strategic thinking, and team-building philosophy.

go to method of application »

Description

• We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Tertiary education from a recognised institution.
• 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

go to method of application »

About This Role

• We are looking for a Senior Product Designer (Design System) who thinks at a system level and understands how to create a scalable UI ecosystem that spans multiple products, teams, and platforms.
• You are not just designing static screens; you are building the foundation of our product user interfaces.
• In this role, you will take full ownership of our component libraries, interaction models, and cross-platform design consistency.
• You will act as the bridge between design and engineering, ensuring that our visual assets translate seamlessly into clean, reusable, and accessible production code.

Responsibilities

• UI Craft & Visual Excellence: Maintain an exceptionally high standard for layout, typography, colour, spacing, visual hierarchy, and overall digital finish across all reusable elements.
• Component Architecture: Design, build, and maintain robust component libraries (buttons, inputs, cards, navigation, forms, tables, etc.) that scale seamlessly across products.
• Interaction & Motion Design: Define interactive behaviors and state transitions (e.g., hover, focus, disabled, loading, and mobile behaviors) to ensure components feel alive and intuitive.
• Design Token Management: Structure and maintain design tokens (colours, spacing, typography, border-radius, shadows) to drive consistency between design environments and code.
• Figma Library Architecture: Organize complex variants, properties, and components within Figma to empower other product designers to build quickly and accurately.
• Engineering Collaboration: Partner closely with engineering teams to navigate technical constraints across Web, React, Flutter, Android, and iOS/Native app environments.
• Documentation & Governance: Create clear, comprehensive usage guidelines and documentation outlining when, why, and how components should (and should not) be used.

Experience & Background

• Proven Design System Track Record: Extensive experience building, scaling, and maintaining production-ready design systems rather than just standalone product features.
• Cross-Platform Expertise: Deep understanding of the constraints and guidelines governing multiple platforms, including Web, iOS, and Android.
• Systems-Thinking Mindset: A portfolio demonstrating how individual design decisions impact multiple products, scale sustainably, and optimize designer/engineer workflows.
• Front-End Alignment: Strong familiarity with how developers inspect, build, and consume components in code repositories.

Skills & Competencies:

• Expert Figma Proficiency: Advanced knowledge of Figma libraries, auto-layout, components, variants, variables, and library publication.
• Accessibility Champion: Solid grasp of accessibility standards (WCAG), contrast requirements, and inclusive design principles.
• Technical Literacy: Familiarity with component-driven frameworks (React, Flutter) and Atomic Design methodology.
• Communication & Documentation: Excellent writing and presentation skills, with an ability to translate complex design system choices into clear executive-level updates and technical guidelines.

What Success Looks Like in This Role

• High Adoption & Efficiency: Design and engineering teams actively use the system, resulting in significantly accelerated product shipping cycles.
• Flawless Cross-Platform Consistency: A unified look, feel, and interactive behavior across all customer-facing touchpoints (Web, Android, iOS).
• Best-in-Class Documentation: A central, living source of truth that leaves no ambiguity regarding design tokens, component rules, or brand compliance.
• Scalable Architecture: A foundational library that handles future product expansions, rebrands, or theme changes with minimal friction.

Why Join Us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

Application Instruction:

• Submit your resume and portfolio showcasing your best work - preferably with fintech or SaaS-related projects.
• Your portfolio should clearly demonstrate impact, including measurable improvements in user experience, business metrics, or engagement.
• We want to see end-to-end product thinking, including research, wireframes, prototypes, and final execution.

go to method of application »

Description

• We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Tertiary education from a recognised institution.
• 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

go to method of application »

Description

• We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Tertiary education from a recognised institution.
• 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

go to method of application »

Job Purpose

• The Category Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners.
• Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores.

Key Responsibilities

• Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success.
• Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions.
• Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness.
• Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn.
• Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period.
• Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value.
• Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout.
• Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy.
• Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered.
• Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience)
• 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred)
• Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets
• Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism
• Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure
• Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences
• Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality
• Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies
• Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes

About You:

• You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements
• You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported
• You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving
• You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers
• You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges
• You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks
• You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals
• You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow

What Success Looks Like

• Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term
• Maintain >80% active rate across your customer portfolio
• Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts
• Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value
• Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership
• Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts
• You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

go to method of application »

• The Quality Assurance Analyst responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics.
• The QA Analyst role plays an important part in our company’s product development process.
• Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.

What you’ll get to do

• Work with other developers, enterprise architects,  product and project managers in designing software solutions.
• Derive acceptance criteria from a quality assurance perspective for given product requirements.
• Derive test cases based on the acceptance criteria defined.
• Perform the different types of tests required to certify the quality of an application before deployment.
• Maintains records of bugs captured for applications.
• Carry out exploratory/learning tests for new features.
• Ensures that every feature being deployed is without bugs.

To succeed in this role, we think you should have

• Minimum of BSc in Computer Science or a Related Field
• 3-5 years of proven experience as a quality assurance analyst/engineer or similar role.
• Familiarity with Agile development methodologies.
• Experience with software design and development in a test-driven environment.
• Excellent communication skills.
• Resourcefulness and troubleshooting aptitude.
• Attention to detail.
• Technical depth.
• Analytical skills.