Jobs at EHA Clinics

Location: Kuje, Abuja
Reports to: Practice and Quality Assurance Manager

Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 
• The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff.
• S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
• S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities
Purpose:

• Develop medical policies and procedures and monitor adherence. Assess trends in the health care needs of clients in order to effectively develop new and existing medical services. Contribute to the operation and running of any research projects by providing clinical advice.
• Review medical KPIs and OKRs regularly. Provide ongoing advice and consultation to clinical staff.
• Organise and assign duties and tasks to clinical team members. Evaluate team activities, needs, and problems on a daily or as-needed basis. Oversee staff schedules for productivity and adequate staffing levels.
• Evaluate performance of clinical team members and conduct performance evaluations. Supervise and coordinate the delivery of patient care and onboarding of new staff. Conduct face-to-face medical consultations and provide clinical support remotely.           

Engagement:

• Conduct periodic staff meetings with clinical team members. Effectively present data and information to the Management team Resolve complaints in a diplomatic and timely manner. Identify and recommend solutions to team and office issues.
• Coordinate and assist in the delivery of healthcare with all members of the health team. Provide clinical input for new business development opportunities.

Delivery:

• Evaluate the quality and appropriateness of medical care and documentation. Regularly review medical KPIs and OKRs for quality assurance.

Targeted Specialized Knowledge

• Degree in Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Benefits

• Health Coverage Benefit 
• Performance Bonus
• 13th Month

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Reports to: Assistant Manager, Laboratory Services

Responsibilities
Purpose:

• Compile and analyzes body fluids, tissue, and other substances to determine normal or abnormal findings.
• Gather and organizes work by matching computer orders with specimen labeling; sorting specimens; checking labels; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
• Perform molecular diagnostics such as PCR using open and closed systems. Perform hematology, chemistry, immunology and microbiology tests as required. Perform infectious disease testing including COVID-19.

Engagement:

• Identify and communicate abnormal results by alerting supervisory personnel, the patient, physician, or nurse.
• Communicate with patients and family members in a professional, compassionate and respectful manner to facilitate healthcare delivery as a team member.

Delivery:

• Process and enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Operate sophisticated equipment and instruments to perform diagnostic tests and assays following standard operating procedures. Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following established standards and procedures
• Process and maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.

Targeted Specialized Knowledge

• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Minimum 2 years’ working experience in a Medical Laboratory, Clinic or hospital.
• Additional training and experience in molecular diagnostic techniques such as PCR
• Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
• Candidates must possess a current practicing license. Relevant Certification will be an added advantage.

Key Areas of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment.

Benefits

• Health Coverage Benefit
• Performance Bonus
• 13th Month
• Annual Skills Assessment.