Jobs at EXC Pharmacy

Job Summary

• Driving Innovation and strategies for sales growth in retail pharmacy.

Responsibilities

• Provides pharmaceutical care through a thorough review of prescriptions as well as through patient counselling for maximum benefits.
• Organize the pharmacy in an efficient manner for easy identification of drugs and sundries.
• Maintain full control over inventory movement to prevent product deterioration and expiry.
• Drive the marketing and sale of services like rapid health checks.
• Drive innovation and keep the company abreast of recent trends in the Health Sector.
• Achieve overall revenue growth, and category growth and drive branch profitability.
• Keep abreast of advancements in medicine by attending conferences and seminars and collaborating with other healthcare professionals.
• Comply with all applicable legal rules, regulations and procedures.

Requirements

• Degree in Pharmacy.
• 1 - 2 years’ experience in a similar role.
• Must have completed or is currently undergoing the mandatory NYSC program.
• The ideal candidate must be resident around Ikota, Chevron, Lekki and environs.
• In-depth knowledge of MS Office and Pharmacy information systems.
• Excellent Communication skills.
• Integrity and compassion.
• Valid license to practice the profession.

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Job Summary

• The Customer Care Executive serves as the primary liaison between ExCare and its customers, ensuring exceptional service delivery across all touchpoints.
• This role involves handling client inquiries, supporting refill medication follow-ups, managing appointments for comprehensive care services, and promoting customer loyalty.
• The executive will play a key role in fostering trust and satisfaction while driving operational efficiency.

Key Responsibilities

• Act as the first point of contact for inquiries related to ExCare services across all platforms.
• Communicate detailed and accurate information about products, laboratory services, immunizations, and other offerings.
• Build and nurture relationships with customers, tailoring interactions to individual needs.
• Coordinate refill reminders and ensure customers have seamless access to their medications.
• Collaborate with pharmacists and other team members to address customer-specific medication needs.
• Manage appointments for laboratory tests, immunizations, and other ExCare services.
• Follow up with clients post-service to collect feedback and address concerns.
• Ensure proper documentation and communication between service providers and customers.
• Address and resolve customer complaints and service disruptions efficiently.
• Escalate unresolved issues to the Customer Care Manager or relevant departments.
• Promote membership in the ExCare Gold Club and educate customers about loyalty programs
• Identify and address customer pain points to enhance retention.
• Use CRM tools (e.g., Zoho or WhatsApp for Business) to log customer interactions and streamline workflows.
• Compile regular reports on customer satisfaction, service performance, and retention metrics for Business Performance Review sessions.

Qualifications

• Bachelor’s degree or equivalent experience in customer service,Health Information System, Pharmacology, Pharmacyor a related field.
• Knowledge of pharmacy or healthcare services is a strong advantage.
• Excellent verbal and written communication skills.
• Tech-savvy, with proficiency in CRM platforms and digital tools.
• Strong organizational skills and the ability to multitask.
• Candidate must reside in Opic, Mowe, Arepo, Berger,Ogba, Ibafo and environs

go to method of application »

Job Summary

• Driving Innovation and strategies for sales growth in retail pharmacy.

Responsibilities

• Provides pharmaceutical care through a thorough review of prescriptions as well as through patient counselling for maximum benefits
• efficiently organize the pharmacy for easy identification of drugs and sundries
• Maintain full control over inventory movement to prevent product deterioration and expiry
• Drive the marketing and sale of services like rapid health checks
• Drive innovation and keep the company abreast of recent trends in the Health Sector
• Achieve overall revenue growth, and category growth and drive branch profitability.
• Keep abreast of advancements in medicine by attending conferences and seminars and collaborating with other healthcare professionals.
• Comply with all applicable legal rules, regulations and procedures.

Requirements

• Degree in Pharmacy.
• The ideal candidate should be residents around Chevron, Ikota, Lekki, Ajah and environs
• In-depth knowledge of MS Office and Pharmacy information systems.
• Excellent Communication skills.
• Integrity and compassion.
• Oath.