Jobs at Stanbic IBTC

Job Description

• To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.

Key Responsibilities

• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree
• 5-7 years
• Experience of the bank's products, processes and systems. Experience within a contact centre environment. Experience in sales campaigns and client onboarding.

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People.

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling.

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Job Description

• To deliver real value to Stanbic IBTC Pension Managers by developing the Communication strategy and plan
• To continually seek ways to improve the effectiveness of internal and external communication
• To continually seek effective ways to create shared value in the communities in which we operate
• To manage the execution of communications campaigns and projects – internal, media, social media
• To manage the relationship with key stakeholders
• Develop and implement marketing programs that utilize strategic digital channels to promote the brand's retail product offerings.
• Responsible for planning, implementing, managing and monitoring Stanbic IBTC Pension Manager’s retirement savings solutions across all available digital and social media channels in order to increase awareness, sales and customer retention, particularly among the youth – 18-35-year-old Nigerians.

Qualifications

• Experience Description: 7- 10 years’ experience in a Marketing and Communications role. 
• Must have supported the management of a project budget of approximately N100 million 
• Must have experience in working in teams and driving campaigns, social media management, community engagement, content planning, moderation, reporting, and experience within a regulated financial services environment.

Additional Information:

• Developing Strategies: This competency includes facets of behaviour such as being visionary and establishing effective plans that take into consideration long-term aspects. This competency also includes the need for individuals to focus on identifying trends.
• Providing Insights: This dimension is about providing insight with regards to aspects that are likely to have an impact on the organisation. It is about making it clear to others what the implications of internal and external organizational environmental factors and processes are on the competitive position of the organisation. “Providing Insights” should be done with a focus on improving the situation
• Articulating Information: This competency is about effectively expressing ideas and concerns, giving presentations, explaining things to others as well as showing confidence in the interaction with other people, both strangers and acquaintances alike.
• Developing Relationships: This competency is about fostering relationships that benefit the organisation as well as an individual’s effectiveness and efficiency. More specifically, it includes personal networking behaviours, making contact with others and strengthening relationships.
• Empowering Individuals: This competency emphasises the empowerment of others, which includes encouraging others, motivating as well as inspiring them.
• Team Working: This competency is about working well in a team. In order to develop this competency, individuals are encouraged to acknowledge the views and contributions of others, and to involve others in decision-making
• Taking Action: This competency is about taking action in service of achieving the organisation's goals. It is about being energetic, showing initiative and being action oriented.
• Generating Ideas: Copy description from Behavioural Competency Library

Technical Competencies:

• Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
• Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
• Brand Management: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
• Planning, Forecasting and Budgeting: The ability to plan financial objectives in terms of cost and/or revenue for the short, medium and long term.
• Strategic Planning and Reporting: Knowledge and understanding of the process and thinking required to formulate objectives and priorities, and implement plans consistent with the long-term interests of the organisation in a global environment.
• Copy from Technical Competency Library Competency Description: Copy from Technical Competency Library Proficiency Level: Choose an item.

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Job Description

• To contribute to the growth in revenue via existing/new to bank sales as well as assets and liabilities.

Qualifications

1. First Degree in any field.
2. Minimum of 7 - 10 years’ experience in in relationship management and sales.

Additional Information:
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interacting with people
• Directing People
• Making Decisions.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Customer Acceptance and Review
• Product Related Systems.