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About the Role

The people partner is responsible for providing comprehensive HR support and assistance to the HR department and the organization. They play a crucial role in implementing HR policies, programs, and initiatives, and ensuring compliance with relevant employment laws and regulations. The HR officer collaborates with various stakeholders to facilitate effective HR processes and contributes to creating a positive and productive work environment.

Role and Responsibilities

• Recruitment and Onboarding: Assist in the recruitment and selection process, including job posting, screening resumes, conducting interviews, and coordinating background checks. Coordinate the onboarding process for new employees, including orientation, paperwork, and providing necessary information and resources.
• HR Operations and Administration: Maintain and update employee records, including personal information, employment contracts, and benefits enrollment. Process payroll and ensure the accuracy of employee compensation, deductions, and benefits. Manage employee attendance, leaves, and timekeeping records. Administer employee benefits programs, such as health insurance, retirement plans, and employee assistance programs. Handle employee inquiries and provide guidance on HR policies, procedures, and programs.
• Employee Relations and Engagement: Support employee relations initiatives by addressing employee concerns, grievances, and disciplinary matters in accordance with company policies and legal requirements. Contribute to developing and implementing employee engagement programs and initiatives to foster a positive work culture and enhance employee satisfaction. Assist in organizing employee events, recognition programs, and team-building activities.
• HR Policy and Compliance: Assist in the development, implementation, and communication of HR policies, procedures, and employee handbook. Stay updated on relevant employment laws and regulations and ensure HR practices are compliant. Assist in conducting internal audits and reviews to identify areas of improvement in HR processes and compliance.
• Performance Management: Assist in the performance management process, including goal setting, performance reviews, and performance improvement plans. Maintain performance records and support managers in addressing performance-related issues.
• Training and Development: Coordinate and support training and development programs for employees, including identifying training needs, sourcing external training providers, and organizing internal training sessions. Assist in implementing learning initiatives, such as e-learning platforms and development programs.
• HR Reporting and Analytics: Prepare HR reports and metrics, such as headcount, turnover, and employee demographics. Analyze HR data to identify trends and insights and provide recommendations for improving HR strategies and processes.

Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field. Additional HR certifications are a plus. Minimum of 8 years experience as an HR generalist.
• Knowledge of employment laws, regulations, and best practices.
• Familiarity with HRIS systems and proficiency in G Suite.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
• Excellent communication and interpersonal skills, building relationships and collaborating with employees at all levels.
• Strong attention to detail and accuracy in record-keeping and data management.
• Discretion and ability to handle confidential information with professionalism and integrity.
• Problem-solving and analytical skills, with the ability to identify issues and propose solutions.
• Adaptability and flexibility to work in a fast-paced and dynamic environment.

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As the Logistics Team Leader at FairMoney, you will play a vital role in overseeing the successful delivery operations and customer onboarding within our logistics team. Your primary responsibility will be to lead a team of Delivery Specialists, ensuring on-time deliveries and providing exceptional customer onboarding and training experiences.

The ideal candidate will possess strong leadership skills, analytical abilities, and proficiency in utilizing tools like Excel, Google Spreadsheets, or Tableau.

Role and responsibilities

1. Team Leadership: Lead and inspire a team of Delivery Specialists, providing guidance, coaching, and mentorship to ensure high performance, efficiency, and productivity.
2. Delivery Operations Management: Oversee and optimize delivery operations, including route planning, scheduling, and tracking, to ensure timely and accurate deliveries of products to customers' locations.
3. Customer Onboarding and Training: Coordinate with the team to ensure smooth and effective customer onboarding and training processes. Develop and implement training programs to equip the team with the necessary knowledge and skills to effectively train our customers on how to use our financial products and services.
4. Performance Monitoring and Analysis: Track and analyze delivery performance metrics, such as on-time delivery rates, customer satisfaction, and productivity metrics. Identify areas for improvement, develop action plans, and drive initiatives to enhance overall team performance.
5. Process Improvement: Continuously evaluate and enhance delivery processes to optimize efficiency, reduce errors, and improve customer satisfaction. Identify opportunities for automation or streamlining of tasks, leveraging analytical skills and data-driven insights.
6. Communication and Collaboration: Foster effective communication and collaboration with cross-functional teams, including customer support, logistics, and product development, to address customer concerns, share best practices, and drive overall operational excellence.
7. Data Management and Reporting: Utilize Excel, Google Spreadsheets or Tableau to analyze and report on delivery performance, customer onboarding progress, and productivity numbers. Maintain accurate records and documentation related to deliveries, onboarding, and training activities.

Requirements

Skills

1. Strong analytical skills with the ability to gather, interpret, and analyze data to drive informed decision-making and process improvement.
2. Proficiency in using tools such as Excel or Google Spreadsheets for data analysis, reporting, and tracking.
3. Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
4. A customer-centric mindset and a passion for delivering outstanding customer experiences.
5. Have demonstrated problem-solving skills and the ability to think critically in complex situations.
6. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and build strong customer relationships.

Experience

1. Proven experience in a leadership role within a logistics or delivery operations environment.
2. Knowledge of logistics operations, including route planning, scheduling, and tracking, is highly desirable.
3. A bachelor's degree in business administration, logistics, or a related field is preferred.