People Operations Coordinator at EHA Clinics

Mission Objective

• The People and Culture department is focused on creating a work environment that inspires creativity, innovation and growth.
• We believe in fostering a culture where every employee feels valued, respected, and included, and has the resources and support they need to thrive. We are dedicated to attracting, retaining and developing a diverse and talented workforce that embodies our organization’s values and True North. We aim to promote a positive and collaborative work culture that encourages open communication, constructive feedback, and ongoing learning and development opportunities.
• The People Operations Coordinator serves as the operational backbone of the HR function, delivering efficient, employee-centered HR services across the full employee life cycle.
• This role combines front-line people support with administrative precision managing the HR helpdesk, maintaining accurate documentation, driving engagement, administering payroll and benefits, and overseeing probation and confirmation processes.
• The ideal candidate is detail-oriented, systems-savvy, and genuinely invested in creating a positive employee experience.

Duties and Responsibilities
Purpose:

• Serve as the first point of contact for employee and manager inquiries on HR policies, benefits, payroll, and workplace matters.
• Champion the employee experience by ensuring HR services are accessible, timely, and delivered with empathy and professionalism.
• Maintain the integrity of HR data and documentation to support compliance, decision-making, and organizational trust.
• Drive a culture of engagement and continuous feedback through eNPS and related initiatives.
• Ensure the full employee lifecycle — from onboarding through probation and confirmation — is managed smoothly and without gaps.
• Enable informed people decisions by providing accurate dashboards, analytics, and reports to HR leadership and managers.
• Safeguard confidentiality and data protection standards across all employee records and HR transactions.
• Support organizational compliance by staying current with statutory requirements and maintaining audit-ready documentation.

Engagement:

• Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.
• Administer the eNPS survey end to end — distribution, communication, response collection, analysis, and reporting with actionable recommendations.
• Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.
• Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.
• Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.
• Manage probation tracking — scheduling reviews with managers, sending reminders, and ensuring timely completion.
• Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the HR Manager.
• Ensure no probation period lapses without an explicit, documented.

Delivery:

• Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.
• Administer the eNPS survey end to end — distribution, communication, response collection, analysis, and reporting with actionable recommendations.
• Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.
• Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.
• Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.
• Manage probation tracking — scheduling reviews with managers, sending reminders, and ensuring timely completion.
• Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the People and Culture Manager.
• Ensure no probation period lapses without an explicit, documented decision.

Targeted Specialized Knowledge  

• 2 - 4 years of progressive HR experience in a generalist or coordinator role.
• Demonstrated experience with at least three of the following: HR helpdesk/employee support, payroll administration, benefits coordination, HR documentation/compliance, engagement surveys, or HR reporting.
• Hands-on experience administering eNPS or employee engagement surveys, including analysis and action planning.
• Proven track record managing probation and confirmation processes or similar employee lifecycle milestones.
• Experience working with HRIS platforms (e.g., BambooHR, Workday, SAP, or similar) and payroll systems.